Jesse Pierce Email & Phone Number

Richardson, Tx, Us

Dallas, Texas, United States

Level/Rank: E-5/SergeantDuties:Direct and supervise a team of 3 motor transport operators, ensuring timely and efficient transportation of personnel, supplies, and equipment.Implement convoy procedures and security protocols, resulting in zero mission-related incidents over a period of 24 months.Coordinated logistical support for 10+ military operations, including cargo loading, unloading, and transportation.Maintained accurate records of transportation activities, including 100% completion of vehicle inspections, maintenance, and fuel consumption tracking

United States

Level/Rank: E-5/SergeantDuties:Daily Situational Report (SitRep) - Consolidated, coordinated and updated information to produce the SitRep, a technical document providing an update of the service members within our Area of OperationsDaily Meetings - Prepared and executed daily synchronization meetings for the general staff to include compiling/disseminating PowerPoint presentations, establishing secure video teleconferencing connections, conducting communications checks, opening and closing the meeting, taking detailed notes, follow up criterion, integrating multinational partners.Division Operations expert and first line of introduction to our Staff for all incoming visitors and VIP's.Transportation Operator - Conduct Road Shows to display and present the technology and tools used by 4th Infantry Division to "take the fight forward"Accomplishments:Re-structured the division orders and tasking processes to utilize MS 365 products facilitating multi-user collaboration and follow-up. Army Accommodation Medal for meritorious service

Duties:Research Assistant: Supported major efforts of the transition from in-person to online class work, teaching faculty and students how to properly employ teams, zoom and other applications. Effectively assisted students with problem solving and critical thinking through writing workshops and one on one mentoring. Promoted a more collaborative environment producing a 50% increase in student/teacher participation in an online setting.Business Ethics Pioneers Project: Joined the multi university project aimed at delivering educational excerpts for the classroom and workplace, promoting ethical business practices from the founders. Developed methods to reduce length but not lose content value of full length interviews. Promoted the access-for-all option of posting videos on social media platforms such as YouTube to broaden the customer base and promote the product.

Provo, Utah, United States

Level/Rank: Level 2Duties:Operator of several Machines used for the manipulation of raw metal to produce parts in the construction of Livestock Handling Equipment. Operator of a Tube-Laser ($1 Million), editing software to improve cut conditions, increasing the precision of parts produced. Extreme attention to detail and critical thinking were a constant part of this job. Safety was paramount at all times.Accomplishments:While producing parts for wells that would be used in Africa, I noticed that adjusting the length of one of the parts would allow our machine to utilize a larger amount of material. Following a Risk Assessment and meeting to present the idea, the adjustment was implemented, saving the company labor and machine costs while also offering the customer a greater number of parts.Licensed Forklift Operator

Lindon, Utah, United States

Duties: Conduct routine patrols and monitor surveillance systems at the Vivint facility during nighttime hours to ensure compliance with security protocols.Promptly respond to security incidents or breaches, documenting all activities and following established compliance procedures.Collaborate with security personnel and Vivint staff to address security concerns and maintain regulatory compliance.Maintain accurate records of security-related activities, including patrol reports and incident documentation, in accordance with compliance standards.Provide assistance and support to employees and visitors, ensuring compliance with security policies and procedures at all times.

Provo, Utah, United States

Level/Rank: ManagerDuties: Sales and Customer Service Excellence: Drove sales through effective merchandising, product knowledge, and implementation of suggestive selling techniques. Ensured exceptional customer service by resolving inquiries, addressing concerns, and maintaining a customer-centric approach. Monitored and analyzed sales metrics to identify areas for improvement and implemented strategies accordingly.Inventory and Merchandising: Managed inventory levels, minimizing out-of-stock situations and optimizing product visibility. Implemented merchandising strategies to enhance the overall shopping experience and drive sales.Qualifications and Achievements: Demonstrated proven experience in retail management, particularly in the automotive industry. Utilized strong leadership and team management skills to achieve and exceed performance targets. Applied excellent communication and interpersonal abilities to create a positive work environment. Leveraged automotive knowledge and passion for the industry to drive sales and enhance the customer experience.

Various

Level/Rank: E-5/SergeantDuties: Managed and coordinated 20+-man teams in high-pressure environments, ensuring successful mission execution and operational efficiency.Planned and coordinated complex missions and exercises for each team, including logistical support and resource allocation.Implemented risk management strategies across all teams, resulting in a 30% reduction in mission-related incidents and ensuring the safety of personnel and equipment.Maintained accountability and readiness of weapons, equipment, and vehicles for each team, achieving a 100% operational readiness rate.Conducted comprehensive training programs that improved team proficiency by 40% across all tactical operations and equipment utilization.Accomplishments: Meritorious promotions to the ranks of E-2 and E-4.Leading Marines, and Corporals Course Distance Learning Program.Sergeants School, Leadership Academy.

Orem Utah

Duties:Assisted in directing warehouse operations, overseeing receiving, inventory management, and order fulfillment.Coordinated delivery schedules, achieving a 98% on-time rate.Led delivery operations, ensuring safe transportation of automotive products.Utilized WMS to improve workflow efficiency by 20%.Optimized warehouse layout, increasing storage capacity by 30% and reducing picking times by 25%.Developed standardized procedures, ensuring consistency and compliance.Conducted inventory audits, maintaining accuracy above 98%.Monitored KPIs, consistently meeting targets.Maintained detailed records for decision-making.

Duties:Customer Account Manager: Responsible for inbound and outbound calls for a digital products company, specializing in handling escalated calls from upset customersMaintain a professional network of relationships among departments for faster complaint resolutionSuccessfully mitigated conflicts, demonstrating a high level of interpersonal and communication skills.Focused on retaining customer accounts through effective problem-solving and resolution.Swag Store Coordinator:Initiated and personally set up an internal swag store, enhancing the company's employee engagement and branding.Organized the store, providing employees and visitors with a convenient outlet to purchase company apparel.Accomplishments:Chargeback Mitigation ProjectLed a multi-department team in mitigating company chargebacks, which had risen to 15%, with the goal of reducing them to below 3%.Conducted a comprehensive review of thousands of accounts and identified the root cause as an issue with a recent update, specifically the activation of AutoPay for dormant accounts.Alerted leadership to the issue, collaborated to implement a resolution, and consistently communicated with affected customers.Resulted in a significant reduction in chargebacks, saving the company's merchant account and restoring loyalty in 30 previous customers.

Kirtland, New Mexico

Duties: Superior customer service, managing a bottle dock area to ensure cleanliness, organization, and safety.Received, inspected, and maintained inventory of propane cylinders.Coordinated propane cylinder exchanges, ensuring efficient and customer-focused service.Enforced safety protocols and regulatory compliance for propane handling and storage.Participated in safety training programs to promote a culture of safety.Provided friendly and knowledgeable assistance to customers, addressing inquiries and concerns promptly.Resolved customer issues and complaints professionally to enhance satisfaction.

Farmington, New Mexico

Duties:Proficiently managed parts inventory across multiple warehouses, ensuring accurate pulling, organization, and timely delivery to designated personnel.Utilized technical expertise to meticulously rebuild and refurbish starters and alternators to factory standards, encompassing deconstruction, sandblasting, reassembly, testing, and inspection processes.Demonstrated mechanical aptitude and attention to detail in the comprehensive teardown, inspection, cleaning, and reassembly of compressor engines for oil field operations.Implemented upgrades and enhancements during the reassembly process to optimize compressor engine performance and durability for field deployment.

Bachelors Of Philosophy, Ethics, 3.95

Activities and Societies: Summa Cum Laude, Phi Theta Kappa, Deans List, Capstone of the Year

Certificate, Scrum Master

Certificate, Project Management Professional

Associate Of Integrated Studies - Asis, Accounting Certificate, 3.95

Activities and Societies: Deans List

3.6 Gpa

Activities and Societies: National Honors Society, Top 10% of graduating class, Marching/Concert Band, Track/Distance Running, Soccer