Jesse Garbutt Email & Phone Number

Remote

• The Continuous Delivery team is responsible for the administration and support of various web-based applications including WebSphere Application Server (v8 & v9), Adobe Experience Manager (AEM), Pega Systems, OnDemand.
• WebSphere 9 Upgrade. Assisted with installation and setup of WebSphere 9 application servers. Worked with a wide range of business and technical resources to understand and implement requirements.
• Web Based Support. Managed and supported a multitude of web-based management applications such as AEM, Pega. Responsible for ssl certificate renewals, code updates and OS patching validation.
• Content Management Systems. Some experience working with FileNet, OnDemand, SAS Enterprise Miner and Real Time Decision Manager. Responsible for application support, License renewal.

• Worked as a key member of the Collaboration team responsible for the administration and support of various applications including O365 Exchange and Teams. Working as part of 24/7 rotational on-call support team.
• O365 Transition and Support. Assisted with migration of OnPrem Exchange to cloud environment. Provided tier 2 support to internal staff for a vast range of technical Exchange/Teams requests and issues.
• AirWatch Mobile Device Management. Managed and supported business group issues with AirWatch technology including device servers and Tunnel gateway issues. Responsible for multiple on-premise environment upgrades.
• Unix/Linux Application. Managed and supported Connect:Direct file transfer system with multiple vendors. Responsible for supporting and coding of processing logic for multiple files.
• Domino Lotus Notes 8.5.3 environment. Provide tier 2 support to internal staff in order to resolve client issues in a timely manner.

* Responded to calls regarding all technical issues, including PC, network, servers, and PBX, providing organization with single point contact for technical expertise, troubleshooting, and prompt issue resolution. * Logged all problem details and, if necessary, conveyed technical details to 2nd-tier support, equipping other groups with information to.

Welland, Ont

Worked as key member of Infrastructure team ensuring most effective resources were aligned in restoration of business services, including follow-through of root cause analysis and future prevention / risk mitigation. Delivered, executed, and adhered to incident process and problem resolution with focus on major incidents and problems of severity 1 and 2. *.

Welland, On

Worked closely with 2nd and 3rd-tier support groups developing, maintaining, enhancing, and documenting process for new / existing applications and tools. Handled user and support escalations and updated department knowledge base consisting of ~1K entries. * Studied new procedures brought into department, providing training for 15 Service Desk analysts. *.

Welland, Ont

Actively monitored health of all UNIX and Windows systems using various network applications and utilities, including Tivoli NetView, Monitor IT, Hyena, Tivoli Workload Scheduler, Quest Spotlight on Active Directory, and Tivoli Enterprise Portal. * Responded to calls regarding all technical issues, including PC, network, servers, and PBX, providing.