With a decade of IT experience in K12 institutions, I've been learning and growing as a technology leader while continuing to do the engineering work to make systems and processes run smoothly.I get joy out of improving processes, automating the mundane, and leveraging technology to solve real-world problems that make people's lives better. I am committed to staying up-to-date with the latest advancements in technology and exploring how they can be effectively applied. As a natural problem solver, I thrive on challenges and seek opportunities to develop my leadership skills and contribute to team growth.With over ten years of professional IT experience, I am proficient in PowerShell within Windows environments and have a solid foundation in Linux and MacOS. My experience extends to other programming languages, such as Python, JavaScript, and C#.Throughout my career, I have successfully executed numerous projects, including modernizing service desks, streamlining IT services across multiple sites, and mentoring staff in best practices. I have implemented ITIL and ITSM processes, managed service desk tickets, led project management efforts, and maintained inventory. Additionally, I have championed the development of a comprehensive knowledge base and clear documentation.As I continue to grow professionally, I actively seek leadership opportunities to empower my team, fostering a collaborative environment where we can tackle complex challenges and drive innovation together.