Jesse Hester Email & Phone Number

Calhoun, Ga, Us

Roswell, Ga, Us

Accomplished IT Engineer II with a strong background in systems administration and virtualization. Proven expertise in building, maintaining, and optimizing company infrastructure, including on-premises server services and enterprise virtualization environments. • Part of the transition team from on-prem to O365, Exchange, SharePoint, Teams, OneDrive• Maintained, and monitored company infrastructure, ensuring high performance and reliability• Maintained enterprise virtualization environments, including troubleshooting, performance tuning, and capacity planning• Provisioned and maintained on-premises server infrastructure services such as Active Directory, Exchange, SharePoint, and authentication systems• Configured, installed, and deployed servers, enhancing organizational productivity and efficiency• Managed backup and storage infrastructure, ensuring data integrity and availability• Escalation point for 2nd and 3rd level support incidents• Provided backup and escalation support for all infrastructure issues, ensuring business continuity• Provided backup and escalation support for all infrastructure issues, ensuring business continuity.• Offered after-hours on-call support to address critical issues promptly

Atlanta, Georgia, Us

Experienced Systems/Network Engineer with a proven track record:• Collaborated seamlessly with fellow IT team members on various server system projects, fostering a dynamic and efficient work environment.-Spearheaded research initiatives to identify and implement cutting-edge technologies, sharing insights and knowledge with colleagues.• Took charge of building, maintaining, and proactively monitoring critical infrastructure, ensuring uninterrupted business operations.• Orchestrated the upkeep and optimization of our enterprise virtualization environment, troubleshooted issues, and strategically planned for future scalability.• Played a pivotal role in provisioning, configuring, and maintaining on-premises server infrastructure services, encompassing Active Directory, Exchange, SharePoint, and authentication systems.• Applied expertise to configure, install, and deploy servers, contributing to the reliability of our systems.-Managed the intricacies of the backup and storage infrastructure, safeguarding data integrity and accessibility.• Demonstrated leadership in planning, designing, and executing innovative virtualization and storage solutions, enhancing our data center capabilities.• Delivered swift resolutions to 2nd and 3rd level support incidents and issues, providing technical support for all production systems.• Offered valuable backup and escalation support for infrastructure-related challenges.• Remained on-call during after-hours to ensure the continuity of critical systems.

Thousand Oaks, California, Us

Led the IT helpdesk in daily operations. Keeping track of tickets and ensuring work gets done on time and in an efficient manner. Support the technicians on advanced support tickets. Setup security and permissions on network file share. Maintain MS Exchange and AD. Implemented low cost and simple backup solution for Exchange (Windows Server Backup). Created backup Virtual Servers for production applications and Exchange. Virtualized physical servers. Setup new Virtual Servers.• VMWare Workstation Pro• Active Directory• Exchange• Backups• Barracuda Firewall, Web Filter, and Email Filter• Backups• File Share Security• Wireless AP’s• Switches• MPLS• DNS• Server Performance Tools• Server Upgrades• Allscripts

Responsible for all aspects of IT at both the Camarillo and Livermore sites. Write and improve processes and procedures ranging from onboarding a new employee to getting approval and granting access to the MRO and Logistics software. Create and maintain documentation for the server environment, software, vendors, etc. Continuously look for ways of cutting costs and increasing productivity. Managed AD and Exchange. Assisted in migration from Exchange to Office 365. Provided off hours support to the CEO and other senior leadership team members.• Server maintenance and support.• Active Directory• Exchange• Sonicwall Router’s including VPN and web filtering.• VMWare VSphere Client – Virtual Machines.• Ticketing systems: Connectwise and Labtech• MRO and Logistics software – Quantum and Pentagon• Keyless door entry and security cameras.• Cellular and Desk Phones.• Office 365

Ventura, Ca, Us

Provide support for many different companies as a Managed Service Provider. Including Hardware, Software, AD, Exchange, Backups, etc. Lead for the Tier 1 team in day to day operations as well as coordinated offsite support. As Tier 2, duties include contacting software vendors or finding solutions for issues that arise. Created new processes and procedures that increased uptime for clients and allowed for faster and better service. • Create scripts to automate software updates.• Found new and more efficient ways to install software for our clients.• Setup and Configure Virtual Machines running Win XP to run Dos/Win 95 software on Windows 7.• Provide phone support and onsite support to our many clients.• Manage the ticket board to ensure all techs were not only responding to tickets within the SLA, but to ensure they had appropriate notes and documentation included on their trouble tickets.• Create documentation and procedures for new processes, and distribute it to the repository and technicians.• Provide prompt and courteous follow-up’s to clients on their issues.• Support for both Mac and PC environments.• Active Directory account and group creation. Exchange account creation and troubleshooting.• Custom software support for many different programs from Law Firms to Car Dealerships.• Provide support off hours on a rotational basis.• Spamsoap email integration.• Network infrastructure support and installation.• Ticket system used: ConnectWise. Remote Management tools: Kaseya and LabTech.

On a contract basis, via County IT Services, ran the IT Service Desk for the Ventura County Fire Protection District including the Fire Communication Center (911 Dispatch).Environment consists of about 600 employees, 300 Vista Desktop PCs, 150 XP/Win 7 Laptops, 125 XP Clearcube blade PCs and about 60 servers running Windows 2k3/8.• Created training materials for Fire fighters and Fire staff.• Wrote documentation for installing hardware/software as well as the use of said hardware/software.• Responsible for creating and updating procedures for inventory/software control, supporting hardware and software, etc.• First contact for all iPhone and Droid cell phones. Requesting of device to supporting the device.• Managed Physical and Software Assets for the Fire Departments IT Services. • Setup, tested, and rolled out Groupwise 8 to all PC's at Fire Headquarters, FCC, and Fire Stations.• Support the Fire District as the primary point of contact for technology needs. All Fire IT, Telecom, Computer Aided Dispatch and GIS calls are routed through the Fire IT Service Desk for initial triage and appropriate escalation.• Average monthly first call resolution between 50-70%.• Experienced with Service-Now IT Service Suite.• Responsible for creating Incidents and Service Requests for all Fire IT groups in Service-Now.• Manage ticket resolutions, escalations, assignments, etc.• Responsible for developing and updating IT documentation and procedures.Common Service Desk calls consist of:o Active Directory, MetaDirectory and VCHRP user account maintenance.o Windows Operating System support.o NTFS file share permissions.o Printer support, to include 911 Incident Printers at Stations.o General system and application support.

Associate’S Degree, Information Technology

Technical High School Diploma, Web Page, Digital/Multimedia And Information Resources Design