Jesse Hester Email & Phone Number

Roswell, GA, US

• Accomplished IT Engineer II with a strong background in systems administration and virtualization. Proven expertise in building, maintaining, and optimizing company infrastructure, including on-premises server services.
• Part of the transition team from on-prem to O365, Exchange, SharePoint, Teams, OneDrive
• Maintained, and monitored company infrastructure, ensuring high performance and reliability
• Maintained enterprise virtualization environments, including troubleshooting, performance tuning, and capacity planning
• Provisioned and maintained on-premises server infrastructure services such as Active Directory, Exchange, SharePoint, and authentication systems
• Configured, installed, and deployed servers, enhancing organizational productivity and efficiency

Atlanta, Georgia, US

• Experienced Systems/Network Engineer with a proven track record:
• Collaborated seamlessly with fellow IT team members on various server system projects, fostering a dynamic and efficient work environment.-Spearheaded research initiatives to identify and implement cutting-edge.
• Took charge of building, maintaining, and proactively monitoring critical infrastructure, ensuring uninterrupted business operations.
• Orchestrated the upkeep and optimization of our enterprise virtualization environment, troubleshooted issues, and strategically planned for future scalability.
• Played a pivotal role in provisioning, configuring, and maintaining on-premises server infrastructure services, encompassing Active Directory, Exchange, SharePoint, and authentication systems.
• Applied expertise to configure, install, and deploy servers, contributing to the reliability of our systems.-Managed the intricacies of the backup and storage infrastructure, safeguarding data integrity and.

Thousand Oaks, California, US

• Led the IT helpdesk in daily operations. Keeping track of tickets and ensuring work gets done on time and in an efficient manner. Support the technicians on advanced support tickets. Setup security and permissions on.
• VMWare Workstation Pro
• Active Directory
• Exchange
• Backups
• Barracuda Firewall, Web Filter, and Email Filter

• Responsible for all aspects of IT at both the Camarillo and Livermore sites. Write and improve processes and procedures ranging from onboarding a new employee to getting approval and granting access to the MRO and.
• Server maintenance and support.
• Active Directory
• Exchange
• Sonicwall Router’s including VPN and web filtering.
• VMWare VSphere Client – Virtual Machines.

Ventura, CA, US

• Provide support for many different companies as a Managed Service Provider. Including Hardware, Software, AD, Exchange, Backups, etc. Lead for the Tier 1 team in day to day operations as well as coordinated offsite.
• Create scripts to automate software updates.
• Found new and more efficient ways to install software for our clients.
• Setup and Configure Virtual Machines running Win XP to run Dos/Win 95 software on Windows 7.
• Provide phone support and onsite support to our many clients.
• Manage the ticket board to ensure all techs were not only responding to tickets within the SLA, but to ensure they had appropriate notes and documentation included on their trouble tickets.

• On a contract basis, via County IT Services, ran the IT Service Desk for the Ventura County Fire Protection District including the Fire Communication Center (911 Dispatch).Environment consists of about 600 employees.
• Created training materials for Fire fighters and Fire staff.
• Wrote documentation for installing hardware/software as well as the use of said hardware/software.
• Responsible for creating and updating procedures for inventory/software control, supporting hardware and software, etc.
• First contact for all iPhone and Droid cell phones. Requesting of device to supporting the device.
• Managed Physical and Software Assets for the Fire Departments IT Services.

Associate’S Degree, Information Technology

Technical High School Diploma, Web Page, Digital/Multimedia And Information Resources Design