Jesse Horn Email & Phone Number

Hi there! I am currently the IT Service Desk coordinator for Arapahoe Community College. Part of my role includes overseeing our work-study team. I assist with training, scheduling, interviewing, and ensuring that our IT help desk is running in an efficient and smooth manner. I also ensure that our knowledge base is up to date. I work to ensure that tickets that come in are appropriately assigned and that the end user gets help in a timely manner. I've been in the IT field for a total of 4 years now, and I am passionate about assisting people and making sure that I can do all that I can to ensure the issue they are facing is resolved in a timely manner. If I'm unsure on how to solve an issue, I like to make sure I try and find out who the appropriate person is that will resolve said issue.This includes Faculty members, staff members, and students. In my role, I interview and hire on new students who would like to work in the IT field for experience and to gain a better understanding of what working in this field will entail. We work to train them and show them the opportunity to see what it is like in a help desk role. From taking tickets and routing them to the appropriate individual after doing basic troubleshooting, to answering calls, and to assisting with in person troubleshooting at our IT open lab. We also give them the opportunity to work directly with our Full time employees who are technicians, networking admins, SCCM analyst, Audio/Visual, and MAC analysts to get a better understanding of different paths they can go down within the IT field once they find out which area they are most passionate about. All of our work studies we have had in the work study program have gone on to find a full time job within the IT field after working with us!

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  Arapahoe Community College

  Information Technology