Jesse James Jacobs Sr., Msitm Email & Phone Number

Florida, United States

Jacksonville, Florida, Us

● Lead IT Department operational and strategic planning, including fostering innovation, planningprojects, and organizing and negotiating the allocation of resources.● Benchmark, analyze, report on, and make recommendations for improving and growingthe IT infrastructure and IT systems.● Advise senior management on financial aspects of the IT Department, including purchasing,budgeting, and budget review.● Develop business case justifications and cost/benefit analyses for IT spending and initiatives.● Develop and implement all IT policies and procedures for architecture,security, disaster recovery, standards, purchasing, and service provision.● Develop requests for proposals.● Negotiate and administer vendor, outsourcer, and consultant contracts and serviceagreements.● Maintain the IT fixed asset database.● Manage the deployment, monitoring, maintenance, development, upgrade, and support of all ITsystems, including servers, PCs, operating systems, hardware, software, and peripherals.● Oversee provision of end-user services, including help desk and technical support services,and independently initiate service tickets with outside vendors.● Work with stakeholders to define business and systems requirements for new technologyimplementations.● Direct research on potential technology solutions in support of procurement efforts.● Approve and oversee projects and project portfolio.● Practice asset management for IT hardware, software, and equipment.● Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation,and disciplinary actions.● Establish and maintain regular written and in-person communications with the organization’sexecutives, department heads, and end users regarding pertinent IT activities.

Jacksonville, Fl, Us

Manage a team of IT Service Technicians, ensuring that they are completing all assigned work within a budget while delivering the best possible experience.Managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions.Responsible for managing and reporting statistics as it pertains to staffing, budgeting and overtime to ensure that the IT Department is not only staying within budget but also exceeding goals when and where applicable.Interprets and supports organizational philosophy, policy/procedures and objectives to staff.Plan and conduct performance appraisals of Service Desk staff, administer disciplinary action, raises,bonuses, and promotions when necessary.Promotes, counsels and maintains employee relations and team effort, and customer within theorganization.Develops, administers and periodically reviews I.T. policies and procedures.Assist with budget preparation and analysis as needed, including operational, personnel, capital,and new project budgets.Oversee the coordination of the service desk functions, Super user programs, system upgrades, and project requests, and overall customer service goals for the I.T. department.Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.Supervise system monitoring and security audits to ensure compliance and committee reporting.Ensure continuous delivery of high quality IT services through oversight of service provided to end users and monitoring of IT systems performance.Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.Coordinate with vendors to ensure ongoing PM and repair of hardware & to ensure software licensing is up to date and renewed.

Savannah, Georgia, Us

• Manage multiple teams of Commercial & Residential Installation and Repair Technicians, across multiple markets, ensuring that they are completing all assigned work within a budget while delivering the best possible experience.• Create and participate in the revision and adaptation of Company, Division, and Regional policies and performance management initiatives.• Effectively oversee and take part in the company's endeavors to launch colocation and pop facilities in new markets as part of the operational readiness testing and continued to maintain and serve the new markets after successful activation.• Responsible for managing and reporting regional statistics as it pertains to staffing, budgeting, installs, and overtime to ensure that the region and individual sub-regions are not only staying within budget but also exceeding goals when and where applicable.• Identify and hire contract laborers as required to ensure that all projects were completed within the timeline and budget set forth by the ROI.• Utilize and supervise the installation of commercial & residential services employing hardware from Calix, Huawei, Accedian, Adtran, FortiGate, Polycom, Juniper, Edgemarc, Ciena, Cisco, Aruba, and Meraki.• Utilize AutoCAD to draft, interpret and view design plans

Philadelphia, Pa, Us

Manage a team of 13; coaching, training, supporting.• Manage installation and maintenance of industry-specific telecommunications and television equipment.• Ensure comprehensive testing, configuration, and deployment regarding thin client platform implementation.• Utilize strong analytical skills to troubleshoot issues and concerns until reconciliation.• Collaborate with a talented team to discuss complex service orders to streamline operations.• Manage installation and maintenance of industry-specific computer hardware and software.• Provide world class customer and client service in a professional and courteous manner.• Cement comprehensive troubleshooting on RF signal issues as needed.• Implement and adhere to company processes and polices to keep communications fluid.

Philadelphia, Pa, Us

In my position with Comcast as IT Support, I ensure comprehensive testing, configuration, and deployment regarding thin client platform implementation. I also utilize strong analytical skills to troubleshoot issues and concerns until reconciliation. My strong relationship building allows collaboration with a talented team to discuss complex service orders to streamline operations. I also utilize my leadership skills to manage the installation and maintenance of industry-specific computer hardware and software. My vast knowledge of the field allows me to cement comprehensive troubleshooting on RF signal issues as needed and implement and adhere to company processes and policies to keep communications fluid. I also hold direct accountability for multiple proofs of concept projects including setup, configuration, and deployment of remote work thin clients and serve as primary point of contact for troubleshooting Mac related issues and concerns.

Philadelphia, Pa, Us

Communications Technician | Peachtree City, GA• Utilize strong analytical skills to troubleshoot issues and concerns until reconciliation.• Collaborate with a talented team to discuss complex service orders to streamline operations.• Manage installation and maintenance of industry-specific telecommunications hardware and software.• Provide world class customer and client service in a professional and courteous manner.• Cement comprehensive troubleshooting on RF signal issues as needed.• Implement and adhere to company processes and polices to keep communications fluid

Atlanta, Georgia, Us

During my time as a Freight Team Associate, I provided logistics support for unpacking merchandise from receiving and stocking on the floor. I also ensured proper team collaboration to drive smooth operations and strong communications. My strong knowledge of the field allowed me to utilize industry-specific equipment and machinery as needed.

Oversaw comprehensive access control, CCTV, and alarming functions and operations.• Ensured proper maintenance of detailed logs of all activities including damages and unauthorized access.• Implemented processes and policies to drive business growth and streamline communications.

As a Director of Security for Admiral Security, I managed a talented team of 3 security supervisors and 15 security officers including delegating workload, training, and scheduling as needed. I also ensured proven and demonstrated knowledge of access control, monitoring of alarms, and security of a high-profile perimeter. My strong collaboration skills allowed me to work directly with senior leadership to drive strategic vision and planning.

Master'S Of Information Technology Management, Management Information Systems, General

Computer Information Systems, Computer And Information Systems Security/Information Assurance