Jesse Janicke Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

As a seasoned QA Engineer, I excel in employing manual testing frameworks with a strong command of SQL for database validation, to uphold software quality and reliability. My expertise is pivotal in crafting detailed test plans, ensuring comprehensive coverage, and collaborating closely with development teams for an in-depth understanding of product intricacies. I play a key role in defect identification, documentation, and resolution, while also providing critical input on product design and UI to align with quality standards. My dedication to continuous improvement and a collaborative spirit underpins my efforts to enhance QA processes, driving the development of software products that excel in quality, compliance, and user satisfaction.

Austin, Texas, United States

As a Technical Support Specialist, I excel in addressing a wide range of technical and application issues to enhance customer experiences. My expertise spans troubleshooting, system compatibility, application edits, and providing insightful monthly reports and billing inquiries support. My role also involves supporting account management, marketing, and sales with collateral preparation, demonstrating my commitment to teamwork, continuous learning, and exceeding customer service expectations, all while fostering a respectful and collaborative environment.

Austin, Texas

In this sales and marketing role, I manage and coordinate entertainment needs with vendors and clients to provide exceptional customer service at large-scale private and public events. Developing strong business relationships has been integral to my success in procuring long-term, lucrative partnerships for the company. I’ve also helped the team design and implement a company lead generation strategy that has expanded their client base.

Austin, Texas

In this mid-level management position, I supervised a team of 30 guest service associates in high volume operations for arrivals and departures for multiple 5-star luxury hotels. I developed and executed a sales strategy which successfully increased company profits and attracted more customers. I improved company operations by restructuring the on-the-job training for new associates. Additionally, I resolved customer inquiries, complaints, and general concerns by phone and in-person.