✉️ Jesse Hernandez Email & Phone Number

1UNIVERSE is a global collective and visionary movement committed to healing the world through the transformative power of music.OUR VISION:We believe music is a catalyst for change—transcending boundaries and uniting people from all walks of life. Our music heals, inspires, and paves the way for a future where love connects us all.Welcome to 1UNIVERSE..

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San Francisco, CA, US

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Moncton, NB, CA

As an expert on Clarity, I help businesses to solve any challenges that are related to the following topics: Entrepreneurship, Digital Marketing, Email Marketing, SaaS, Business Strategy, SaaS Sales, SaaS- Enterprise & SMB B2B, B2B Marketing Strategy, Email Marketing Software, Email Strategy

☞ Are you looking to start more warm conversations with your ideal clients?☞ Are you spending too much time on organic lead generation and sales calls instead of working with actual clients?☞ Are you struggling to meet your revenue goals while building your brand awareness?If you answered YES to any of these questions we should chat. Send me an email at.

New York, NY, US

New York, New York, US

• Work with key stakeholders across the company to set and execute the strategy and roadmap for Upstack’s long-term growth.
• Guide the organization, prioritization, and focus of growth as the team scales.
• Create playbooks and training modules for the successful development of growth skills and initiatives across product, Inbound, Outbound, SEO, SEM, funnel optimization, digital marketing, etc.
• Guide the team in maximizing and maintaining the impact of all successful growth experiments via playbooks, automated systems, and dashboards.
• Build training modules and specialized onboarding processes for all new hires that ensure all new Team members develop both the breadth and depth of expertise that they need to rapidly be successful on the team.
• Oversee the interviewing and hiring of new team members as the team scales.

Los Angeles, California, US

Work as the primary IT point of contact for our West Hollywood HQ and WarehouseBuilt custom JIRA solution to keep track of all Shipping Labels during our peak season. This solution made the shipping team extremely efficient and removed the need for parsing through data on paper.Built JIRA HR project to streamline and automate onboarding and offboarding.

Culver City, California, US

• Work directly with internal clients to identify issues with hardware, software, and IT services.
• Field requests for access to hardware, software, internal resources.
• Communicate clearly and professionally through email, on the phone, and in-person.
• Track all issues (both requests and incidents) in our ticketing system.
• Triage new tickets, escalating more complex issues or requests to our engineering team.
• Build, configure, and deploy user MacBook’s and track deployment in ticketing system.

London, England, GB

• Function as the ICT Engineer in a windows and Mac environment where I support 100 users and 40 servers across North America and Europe.
• Completed 1800 tickets and reduced the daily average ticket count by 50% percent.
• Created a custom imaging solution for OSX which reduced imaging & configuration time by 50% percent. The imaging solution includes a preset admin account, pre-installed applications and a custom dock.
• Built a JIRA Project for our Films department with a custom workflow which has allowed them to manage and track over 325 submissions.
• Built JIRA Service Desk for our Web & Marketing department with a customer portal with custom request types. This has provided them with the ability to track all requests in a single portal.
• Worked with the bidding department to continue development on our custom built excel budgeting software. During the development cycle we resolved 30 bugs and produced a stable version with several enhancements. Our.

Denver, CO, US

• Function as an I.T Admin in a Windows and Mac environment; Worked side by side with Industrial Engineers to streamline processes to maximize efficiency.
• Provided support for 1,000 users and devices within a 1,000,000 Sq. Ft. distribution center which ships 45 million units annually.
• Provided troubleshooting assistance and ticket resolution for personal computer users
• Planned and assisted in a Windows XP to Windows 7 migration for 250 clients.
• Reviewed Distribution Center infrastructure and implemented several wireless thinclients which reduced downtime, hardware failure and maximized productivity.
• Installed & Configured 20 new stations & 10 printers for our DTC Department which increased total output by 9,000 units and increased revenue by $900k.

• Handled technical troubleshooting within a corporate windows environment with 125 users & 8 locations.
• Deployed, Configured and managed multiple Ipads and Mobile Phones for our Executive sales team.
• Migrated our phones to a 3CX VOIP system. I was responsible for configuring extensions and voicemail settings.
• I created custom documentation during the VOIP migration to ensure all users were informed on how to use the new 3CX system.
• Created and maintained Company Intranet using Google Apps. The company intranet functioned as a central hub for branch meetings, company related forms, events, HR repository and photo galleries.
• Updated Company dashboards using Excel and published them via company intranet to provide Executives with relevant metrics to gauge a wide variety of data.

Associate'S Degree, Associates Of Arts Transfer Studies: Business. Math & Science, Teachers Prep

High School