Jesse James Email & Phone Number

Mcleansboro, Il, Us

• Completes hands-on, managerial and administrative tasks with regards to customer service, financial analysis, collections, insurance billing, and monitoring of team and departmental goals.• Provides coaching and mentoring, with staff members, to assure a solid understanding of procedures, policies, and maintaining compliance with state and federal regulations.

• Developed and fostered relationships with over 60 clients in the Orthodontic field.• Analyzed performance and sales data using CRM software.• Drafted agendas for client and necessary cross-departmental meetings and calls.

• Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and protocols.• Assisted in addressing staffing vacancies by joining the interview process to identify qualified candidates.• Inbound calls.

Greater Denver Area

• Maintained a volume of 50-90 dayley inbound calls from over 400 orthodontic practices a day providing direct support.• Multi-task and navigate multiple systems including Slack, Purecloud, OrthoFi and JIRA.• Maintained a service level agreement of 90-100% responding to practices needs and resolving issues.

Greater Denver Area

• Preside over the successful execution of 20+ research projects in a fast-paced environment.• Lead a team of 7 client service representatives. Creating a schedule, monitoring work efficiencies and deploying coverage• Act as an intermediary link between administration, recruiting, and project management departments.• Oversee and preserve confidential client data.• Maintain and update a consumer database of 60,000+ respondents and a professional database of 500+ professionals.• Manage receipts, invoices and credit card statements from 5+ company credit cards and a plethora of vendors.

Greater Denver Area

•Event planning and coordination for The Stray Cat Strut, an annual fundraising banquet. •Design and coordination of mailing campaign for auction item donations.•Data processing and acknowledgment of all incoming donations. •Website design to reflect newest information at The Feline Fix.•Establishment and coordination of Greater Giving, a non-profit fundraising software to manage ticket sales & the sale of auction items.

Greater Denver Area

•Role model and coach the delivery of high-quality service and beverages. •Contributing to and uplifting morale among team members by promoting a positive working environment and by keeping a calm demeanor during times of high stress.•Barista Trainer, training 25+ baristas for stores throughout the district. •Coffee Master, improving knowledge of coffee among team members and increasing store sales 10% from previous year.