Organizational leadership and growthTalent acquisition and recruitmentCompensation and benefits developmentTraining and employee retentionOSHA safety and health standardsCompliance and legal advisory

• Successful operated Sears Auto Center with over 30 staff members• Responsible for a 1.4 million dollar inventory• Inventory reconciliation: parts, daily invoices, and customer intake accounting• Controlled and directed daily staff workflow for technicians and customer service• Increased revenues, developed business relations, and oversaw improvements• Creative Team Leadership solutions for customer and shop issues to grow sales• Developed strong customer service relationships leading to follow up business opportunities• Successful overhauled Eau Claire S.A.C into profitability within 1 year• Recruitment and employee development in the Eau Claire area

• Providing exceptional customer service, and accurate account information as a federal contractor• Account analysis and problem solving skills for various situational customer needs, involving: financial hardship, unemployment, income restrictions, emergencies, as well as debt consolidation• Thorough knowledge of all federal programs available from the Department of Education• Managing payment allocations, detailed requests, and proper authentication and updates of customer demographic information; as well as special accommodation request in unique circumstances• Navigating multiple systems simultaneously addressing customer or account needs, as well as detailed notes of each transaction; requesting account corrections for errors and other issues• Mentoring new supervisors/employees with one on one job training, and with remote access (WebEx)• Assisted Data Analysis teams' new pilot programs to: streamline process efficiency, employee system program capabilities, website user navigation, and system bug fixes• Recommended language and process improvements in the Ops Guide and H.R. documentsProficient abilities in Microsoft Word, Outlook, Lync, MyCompass, MyGreatLakes.org, Mainframe, as well as typing 30 or more words per minute

• Demonstrated strong Project Management completion, event planning, and attention to detail• Provided: structure, safety, and customer service 300+ attendees each week• Department Head/Manager at volunteer non-profit organization Pentecostal Assembly Church• Analyzed job responsibilities successfully, and created multiple concise job descriptions• Recommended improvements for established standard operating procedures after analysis• Improved: training, collaboration, and implementation oversight for large events

• Created detailed job descriptions, training manual, and “how to” resources• Developed relationships with other businesses, and presented information based classes• Correctly processed: charges, payments, deposits and verified financial records daily• Analyzed system processes, daily duties, purchasing and inventory processes; increased efficiency in purchasing products, tracking system, which directly increased profits• Represented the organization in the community and at various health events

* Successfully met monthly goals in a professional commissioned based sales environment* Provided excellent customer service which lead to developed relationships and repeat business* Correctly utilizing various forms of tender and merchandise refunds, along with adherence to company policies and guidelines* Proper handling customer complaints with beneficial resolution* Provided training to new team members as needed* Opening and closing duties involving verification of monies, and assuring a balanced count.