Responsible for end-to-end management of 1,800 projects/sites, including new construction (condominiums, townhomes, commercial, and single-family homes), fibre retrofitting of condominiums, and copper reclamation. Support a team of 80 staff members to ensure adherence to developers' expectations and deadlines. Each project/site involves civil construction, engineering designs, utility/structure relocation, fibre infrastructure deployment throughout buildings/sites, and provision of fibre… Show more Responsible for end-to-end management of 1,800 projects/sites, including new construction (condominiums, townhomes, commercial, and single-family homes), fibre retrofitting of condominiums, and copper reclamation. Support a team of 80 staff members to ensure adherence to developers' expectations and deadlines. Each project/site involves civil construction, engineering designs, utility/structure relocation, fibre infrastructure deployment throughout buildings/sites, and provision of fibre services to individual units.Manage a capital budget of $110 million and oversee internal staff including Project Managers, Project Coordinators, Field Construction Managers, Superintendents, Foremen, and unionized crew members. Vendor management responsibilities include overseeing three subcontractors, SOW negotiations & compliance, and SLAs. Accountable for financial outcomes, procedural adherence, documentation, and key performance indicators (KPIs).Collaborate closely with stakeholders such as BC Hydro, Rogers, Fortis, and various engineering and civil construction firms to ensure alignment with developers' expectations and deadlines. Show less

Responsible for managing one of TELUS' top 10 strategic programs in Digital. The Next Best Action (NBA) program uses an algorithm based experience to show ‘personalized’ Mobility/Home Solutions offers to customers. • Phase 1 (May launch) delivering approximately 50 RGUs daily through TELUS’ App (My TELUS)• Phase 2 (July Launch) Successful delivery to all TELUS Call agents to provide the top personalized offer to TELUS’ customer on each call• Collaborate with various stakeholders… Show more Responsible for managing one of TELUS' top 10 strategic programs in Digital. The Next Best Action (NBA) program uses an algorithm based experience to show ‘personalized’ Mobility/Home Solutions offers to customers. • Phase 1 (May launch) delivering approximately 50 RGUs daily through TELUS’ App (My TELUS)• Phase 2 (July Launch) Successful delivery to all TELUS Call agents to provide the top personalized offer to TELUS’ customer on each call• Collaborate with various stakeholders to deliver a recommendation/personalized engine (TMF680) for TELUS' App, Web, & CX Agent platforms• Overseeing the successful delivery of the NBA program: Define scope for each delivery release, align & strategize several stakeholder’s deliverables to the program’s outcome, define the program governance• Responsible for road map, risk mitigation, & communications to stakeholders and leadership team Show less

Conceived and developed an innovative “Self Install” TV, Internet, & Voice to consumer Fibre customers. Responsible for designing and operationalizing self install capabilities to TELUS customers• Managed a capital budget of 14 million• Responsible for hiring & developing a team of 7 individuals & managing 5 vendors• Increased customer penetration by 5-10% - additional annual ARPU of $2.2 million• Decreased OPEX by 4.3 Million in 2020 – Approximately 10,000 tech truck rolls… Show more Conceived and developed an innovative “Self Install” TV, Internet, & Voice to consumer Fibre customers. Responsible for designing and operationalizing self install capabilities to TELUS customers• Managed a capital budget of 14 million• Responsible for hiring & developing a team of 7 individuals & managing 5 vendors• Increased customer penetration by 5-10% - additional annual ARPU of $2.2 million• Decreased OPEX by 4.3 Million in 2020 – Approximately 10,000 tech truck rolls avoided• Decreased CAPEX of $8.4 Million in 2020 - Re negotiated labour contracts & streamlining material.• Achievement: First telecommunication company to establish a self-installation program on fibre prior to customer occupancyResponsible for E2E management of 800 new construction Multi Dwelling Units (Condos & Townhome) annually. Each MDU consists of Civil construction, Engineer designs, relocation of utilities, fibre infrastructure throughout the site/building, and providing fibre services to individual units • Manage a capital budget of 9 million• Manage 2 partners to deliver 800 projects annually to standard, on budget, & on time• Responsible for partner SOWs, financial results, and KPIs• Collaborate with several stakeholders internally & externally to meet the expectations & deadlines of developersDeveloped TELUS’ commercial (New Construction) program. Key targets: Improve developer/TELUS relations, increase customer penetration. & reduce CAPEX costs• Managed a capital budget of 14 million• Responsible for hiring & developing a team of 8 individuals & managing 3 vendors• Increased customer penetrations from 3% to 93%o Established a dedicated Business Technician program that was integrated with the construction team • Reduced annual CAPEX by 28% - Re negotiated labour contracts & streamlining material.• Delivered approximate 390 construction projects annually with 99% “on time” ratingo Improved developer/TELUS relations by increasing “on time” rating from 50% to 99% Show less

Developed TELUS’ Fibre Escalation, Drop, & Quality Management Program and Processes• Responsible for hiring & developing a team of 6 individuals & managing 6 vendors• Support TELUS’ vendors to deliver 200,000 plus fibre drops to standard and on time• Established the Business customer fibre drop program and design processes

Lower Mainland Prime for TELUS Technician New HiresTELUS | 01/14 – 07/14Mentored, on boarded, coached, & performance managed 40 techniciansRelief Technician Manager & Technician TELUS | 03/11 – 12/15

• Assist homeowners in achieving small and large scale renovation projects• Negotiate contracts with sub-contractors• Coordinate and supervise the construction site from early development to final product• Responsible for methods, strategies, materials as well as budgets, plans and specifications of projects

Asphalt Crew Supervisor 05 / 2005 - 09 / 2008• Supervise, train, and provide functional guidance to an eight person crew • Plan, organize, and implement daily operations • Liaise with different government levels, departments, and the public • Conduct safety meetings and on-site crew training • Prepare daily operations and performance reports Roads and Drainage Crew Member Summer 2001 - 2004• Install and maintain road signs • Install and repairs… Show more Asphalt Crew Supervisor 05 / 2005 - 09 / 2008• Supervise, train, and provide functional guidance to an eight person crew • Plan, organize, and implement daily operations • Liaise with different government levels, departments, and the public • Conduct safety meetings and on-site crew training • Prepare daily operations and performance reports Roads and Drainage Crew Member Summer 2001 - 2004• Install and maintain road signs • Install and repairs culverts Show less