Jesse Schell Email & Phone Number

Surrey, BC, CA

Burnaby, British Columbia, Canada

Responsible for end-to-end management of 1,800 projects/sites, including new construction (condominiums, townhomes, commercial, and single-family homes), fibre retrofitting of condominiums, and copper reclamation. Support a team of 80 staff members to ensure adherence to developers' expectations and deadlines. Each project/site involves civil construction.

Vancouver, British Columbia, Canada

• Responsible for managing one of TELUS' top 10 strategic programs in Digital. The Next Best Action (NBA) program uses an algorithm based experience to show ‘personalized’ Mobility/Home Solutions offers to customers.
• Phase 1 (May launch) delivering approximately 50 RGUs daily through TELUS’ App (My TELUS)
• Phase 2 (July Launch) Successful delivery to all TELUS Call agents to provide the top personalized offer to TELUS’ customer on each call
• Collaborate with various stakeholders… Show more Responsible for managing one of TELUS' top 10 strategic programs in Digital. The Next Best Action (NBA) program uses an algorithm based experience to show ‘personalized’.
• Collaborate with various stakeholders to deliver a recommendation/personalized engine (TMF680) for TELUS' App, Web, & CX Agent platforms
• Overseeing the successful delivery of the NBA program: Define scope for each delivery release, align & strategize several stakeholder’s deliverables to the program’s outcome, define the program governance

Vancouver, Canada Area

• Conceived and developed an innovative “Self Install” TV, Internet, & Voice to consumer Fibre customers. Responsible for designing and operationalizing self install capabilities to TELUS customers
• Managed a capital budget of 14 million
• Responsible for hiring & developing a team of 7 individuals & managing 5 vendors
• Increased customer penetration by 5-10% - additional annual ARPU of $2.2 million
• Decreased OPEX by 4.3 Million in 2020 – Approximately 10,000 tech truck rolls… Show more Conceived and developed an innovative “Self Install” TV, Internet, & Voice to consumer Fibre customers. Responsible for designing.
• Decreased OPEX by 4.3 Million in 2020 – Approximately 10,000 tech truck rolls avoided

Surrey, British Columbia, Canada

• Developed TELUS’ Fibre Escalation, Drop, & Quality Management Program and Processes
• Responsible for hiring & developing a team of 6 individuals & managing 6 vendors
• Support TELUS’ vendors to deliver 200,000 plus fibre drops to standard and on time
• Established the Business customer fibre drop program and design processes

Surrey, British Columbia, Canada

Lower Mainland Prime for TELUS Technician New HiresTELUS | 01/14 – 07/14Mentored, on boarded, coached, & performance managed 40 techniciansRelief Technician Manager & Technician TELUS | 03/11 – 12/15

• Assist homeowners in achieving small and large scale renovation projects
• Negotiate contracts with sub-contractors
• Coordinate and supervise the construction site from early development to final product
• Responsible for methods, strategies, materials as well as budgets, plans and specifications of projects

Surrey

• Asphalt Crew Supervisor 05 / 2005 - 09 / 2008
• Supervise, train, and provide functional guidance to an eight person crew
• Plan, organize, and implement daily operations
• Liaise with different government levels, departments, and the public
• Conduct safety meetings and on-site crew training
• Prepare daily operations and performance reports Roads and Drainage Crew Member Summer 2001 - 2004

Bachelor Of Arts - Ba, Geography And Economics

Diploma, Culinary Arts/Chef Training