Assistant, acting Store Manager, and Primary trainer to a team of 15 staff and qualified optometrists delivering outstanding customer service at a store generating $3million yearly profit. My hand in sales and management saw us achieve 15% growth of previous year results, despite COVID-19 and early year renovation setbacks.

Self-managed Travel Agent within the Garden City Flight Centre network. While working within a high-pressure, fast paced, and ever-changing industry environment I was successfully able to continuously exceed KPI expectation and deliver cost-effective, personalised travel packages to over 200 clients up to the value of $300,000.

As a foundation employee of the Foster and Black team I successfully and seamlessly oversaw the opening of their flagship Garden City location, ensuring that quality standards training was delivered to all staff members and developing a solid customer base by offering consistent service excellence.