Jesse Minter Email & Phone Number

Canton, Ga, Us

Canton, Ga, Us

San Diego, Ca, Us

Testing new functions for web based application before release.Maintained detailed documentation of test cases, results, and identified issues, ensuring clear communication and collaboration with the development team.Played a key role in maintaining the quality of company software by identifying and reporting bugs, tracking their resolution, and conducting regression testing as needed.

San Diego, Ca, Us

Managed the identification and resolution of file update errors through troubleshooting, ensuring a seamless client experience.Utilized AWS infrastructure to optimize file organization, enhancing accessibility and efficiency in data retrieval processes.Coordinated and executed client onboarding sessions, delivering valuable insights into company processes.Provided prompt and effective customer support through various channels, including email, Zendesk support tickets, and organized support calls, ensuring client issues were resolved with a high level of satisfaction.Actively participated in team meetings, support calls, and recordkeeper sessions to stay informed of industry developments.Proactively troubleshooted errors as they emerged, minimizing system downtime and maintaining functionality.Collaborated with developers to investigate and address complex issues, contributing to the resolution of technical challenges.

Kennesaw, Georgia, Us

Sourced solutions by utilizing a curated knowledge base and various resources, ensuring efficient problem resolution.Conducted thorough hardware and software diagnostics, implementing effective repairs to maintain optimal system functionality.Provided comprehensive support for classroom instructional technology and equipment, contributing to a positive learning environment.Managed assets and inventory, ensuring accurate tracking and efficient resource allocation.Supported and facilitated technical requirements for events and conferences to establish smooth execution.Contributed to a collaborative and responsive technical support environment.Delivered efficient technical support to students, faculty, and staff through multiple channels, including Microsoft Teams, email, and in-person interactions.Documented and recorded incident and service request information in the ServiceNow ticketing system, maintaining accurate records for future reference and analysis.

Denver, Colorado, Us

Conducted testing activities within the Agile methodology, actively contributing to a client project's success through rigorous quality assurance practices.Developed and refactored a comprehensive suite of test cases, focusing on end-to-end testing to guarantee robust application performance.Utilized a diverse set of tools and applications, including Xcode, Proxy Softwares, Jira, Confluence, TestRail, and Github, to execute testing processes efficiently and effectively.Demonstrated proficiency in adapting to and utilizing various testing tools.Maintained detailed documentation of test cases, results, and identified issues, ensuring clear communication and collaboration with the development team.Played a key role in maintaining the quality of company software by identifying and reporting bugs, tracking their resolution, and conducting regression testing as needed.

Richfield, Minnesota, Us

Educated clients on proper technology use and troubleshooting to foster positive customer experiences.Ensured all personal, team, and company goals were met.Provided IT support to non-technical users through desk side support services.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Mentored new hires, resulting in stronger staff development and increased productivity.Coached employees and trained on methods for handling various aspects of sales, complex issues, and customer relationships.Provided end-user troubleshooting and desktop support.Refurbished PC systems and peripherals, including but not limited to monitors, networking equipment, and printers.

Associate'S Degree

Education record