Jesse Kruper Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Canada Area

8760 is a market leader in providing industry expertise, cost certainty and cost savings to business clients with respect to their electricity and natural gas services and credit card processing. Our focus is to give clients unbiased, transparent advice/expertise that helps them understand these complicated services and also to deliver quantifiable value through procurement of services and solutions that best fit the needs of their business. There are 8760 hours in a year and our name is born from that fact. More importantly, our name speaks to our unrelenting promise that we will work to save you money, create cost certainty and provide peace of mind every hour of every year with respect to management of your natural gas, electricity and credit card processing expenses. Simply put – we win when you win. Learn more at 8760.ca and check out how we can help your business get ahead. At 8760 I am responsible for ongoing client care and customer service for all Energy clients. This includes:-Retention of clients and the renewal of contracts when the time comes. -Development and ongoing adjustment of customer call-out programs-Recording client concerns and integrating necessary team members to resolve client issues-Tracking of client contracts to coordinate seamless transition during renewals-Participation in customer conventions, fundraisers, and social events-Creation and implementation of special projects linked with association programs-Filtering and assignment of new and existing clients to specific Customer Service team members according to geography, public/private association, etc-Monitoring and debriefing the sales team on all relevant customer service issuesI enjoy helping clients resolve their day-to-day concerns. Each resolution brings a greater understanding of the complex and dynamic energy market for me. I strive to establish a healthy rapport with all of my clients to ensure a long and mutually beneficial relationship.

Edmonton

Cellular Director responsible for development and sales.-Administration of public and private association programs, contract negotiation, and acquisition of new business within the programs.-Strategic consulting of wireless expenses and cellular management with corporate clients-Developed and implemented new marketing materials (both tangible and online)-Coordinate and chair Division sales/development meetings-Cooperate with IT team to develop purposeful and innovative solutions for wireless management and reportingI enjoy managing the division with an optimistic attitude knowing that our goal is to save businesses money, time, and effort when dealing with their cellular needs.

Department Manager responsible for overall operations of the Palace and Baccarat Poker rooms. Directly managed gaming department staff: 20 full/part time Supervisors and 50-60 Dealers.-Administration of annual budget; Prepared weekly and monthly financial reports and analyses for submission to Senior Management team. -Chaired Monthly Poker Management Meetings; Discussed current and past promotions, developed new procedures and policies based on front-line input.-Developed monthly promotions and ongoing events; Coordinated with Marketing and Gaming Departments to develop theme-oriented contests and progressive tournaments-Created and drafted casino operational policies and procedures that fully complied with AGLC Terms & Conditions and Gateway Operating Procedures.-Drafted comprehensive Poker Room Policy and House Rules; Amalgamated, designed, and implemented cohesive and standardized procedures for both Poker Rooms-Created and implemented a dealer training and improvement program; Developed lesson plans and established ongoing improvements to dealers in class and on live games. -Handled daily supervisor/managerial responsibilities; Ensured the overall integrity and security of poker room operations Responsibilities include: manage all customer traffic, perform cash transactions and maintain cash and chip inventory of $100,000+, directly supervise dealers and play active role in staffdevelopment (training, coaching, discipline), communicate operational and procedural needs between departments, document and record any pertinent operational information including VSE listings, LCTs, and Police reports