Jessel Cajigas Email & Phone Number

Guaynabo, Puerto Rico

Maintained up-to-date industry knowledge, ensuring a practical and user-friendly experience for EHR end users. Managed MediRec EHR implementations and updates in ambulatory and urgent care settings, leading the development of patient administration policies in alignment with federal regulations, including HIPAA. Mentored new employees, supervising and evaluating their competencies, while spearheading staff training programs on healthcare regulations and compliance, significantly enhancing… Show more Maintained up-to-date industry knowledge, ensuring a practical and user-friendly experience for EHR end users. Managed MediRec EHR implementations and updates in ambulatory and urgent care settings, leading the development of patient administration policies in alignment with federal regulations, including HIPAA. Mentored new employees, supervising and evaluating their competencies, while spearheading staff training programs on healthcare regulations and compliance, significantly enhancing organizational adherence to policies.Oversaw a team responsible for patient information management, medical documentation, and data quality initiatives. Played a crucial role in designing EHR content for various specialties, including Internal Medicine, Family Medicine, Cardiology, Rheumatology, Mental Health, and more, ensuring seamless integration and implementation. Assisted with mapping and testing legacy software for quality data migrations, ensuring smooth transitions.Developed and presented reports on patient data trends and compliance issues to senior leadership, enabling informed decision-making. Implemented new healthcare IT systems that streamlined patient data management, improving data accuracy significantly. Additionally, developed documentation templates for in-house testing of new software and conducted "Real-World Testing" in clinical environments, ensuring functionality and reliability.Coordinated all phases of Functional Testing for new software, quickly adapting to new challenges to improve efficiency and productivity. Applied critical thinking to solve problems, enhance user experience, and address areas of vulnerability, improving compliance effectiveness. Collaborated in developing an electronic laboratory module, enabling seamless cloud-based orders and results exchange, with automatic incorporation into the EHR system. Show less

Mayaguez, Pr

Actively listened to customers, swiftly addressing concerns and escalating major issues when necessary. Coordinated scheduling, communication, and training for healthcare providers, nursing staff, and administrative personnel on effectively utilizing EHR systems. Directed patient administration functions, managing medical records, patient information, and ensuring privacy compliance. Conducted regular audits to maintain healthcare regulation compliance, successfully mitigating potential… Show more Actively listened to customers, swiftly addressing concerns and escalating major issues when necessary. Coordinated scheduling, communication, and training for healthcare providers, nursing staff, and administrative personnel on effectively utilizing EHR systems. Directed patient administration functions, managing medical records, patient information, and ensuring privacy compliance. Conducted regular audits to maintain healthcare regulation compliance, successfully mitigating potential issues.Managed the implementation of EHR systems across various clinical settings, including offices, CDTs, IPAs, ERDs, and university medical services. Led a customer support team, offering both remote and in-person assistance to all MediRec clients. Collaborated with cross-functional teams to develop strategic plans for patient administration, enhancing operational efficiency.Handled customer complaints, providing timely solutions and ensuring follow-up for resolution. Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity. Maintained a statistical database of customer interactions with MediRec’s EHR and electronic medical billing systems, organizing data by complaint type, resolution, and satisfaction rating.Oversaw the transition to EHR systems, reducing administrative errors through comprehensive staff training and support. Delivered classroom training to healthcare staff, identifying "champion" employees for a train-the-trainer approach. Provided expert guidance on complex patient administration issues, advising senior management and partnering with business leaders to deliver services aligned with company objectives and values Show less

Support Post Anesthesia Care Unit (PACU) on a part-time basis interacting with physicians and nursing professionals. Monitor and stock supplies and materials easing the workload of nursing staff while maintaining a pulse on activities in a clinical setting.

Formed part of R&D team leveraging medical and clinical training to create and execute test scenarios for electronic medical records and e-prescribing systems. Collaborating with software developers assisted with clinical content build activities; evaluated test scenarios and results of integrated software modules for clinical care, medical coding and billing, HIPAA compliance and electronic prescriptions. Identified deficiencies, vulnerabilities and led appropriate remediation… Show more Formed part of R&D team leveraging medical and clinical training to create and execute test scenarios for electronic medical records and e-prescribing systems. Collaborating with software developers assisted with clinical content build activities; evaluated test scenarios and results of integrated software modules for clinical care, medical coding and billing, HIPAA compliance and electronic prescriptions. Identified deficiencies, vulnerabilities and led appropriate remediation plans.Contributed to the development and sustainment of clinical applications and go-to-market launch of one of Puerto Rico’s leading EMR products recognized for functionality, compliance, and ease of use. Show less

Delivered quality pre- and post-operative care and basic physical therapy to poverty-stricken residents of the Dominican Republic during the hospital’s week-long orthopedic surgery mission providing free hip and knee replacement surgeries for patients in need. Worked closely with OR and ward staff at Hospital Plaza la Salud, visiting surgeons, anesthesiologists, nurses and physical therapists to coordinate, schedule and manage a group of 30 medical students providing round-the-clock care. As… Show more Delivered quality pre- and post-operative care and basic physical therapy to poverty-stricken residents of the Dominican Republic during the hospital’s week-long orthopedic surgery mission providing free hip and knee replacement surgeries for patients in need. Worked closely with OR and ward staff at Hospital Plaza la Salud, visiting surgeons, anesthesiologists, nurses and physical therapists to coordinate, schedule and manage a group of 30 medical students providing round-the-clock care. As local team lead, conducted pre-operative intake screenings of candidates to determine eligibility for surgery.Contributed linguistic talents as English-Spanish/Spanish-English translator for patients and families, as well as simultaneous interpretation for orthopedic surgeons during surgical procedures.Recognized for volunteerism, success of program and efficiency of staff during 2009, which lead to involvement in 2010 mission. Show less

Engaged in independent research under the tutelage of marine researcher, Dr. Susan Strom on the possible chemically-based defense mechanisms of phytoplankton as part of the Multicultural Initiative in the Marine Sciences Undergraduate Participation (MIMSUP) program. Involved in all aspects of research processes from developing questions to presenting results before a live audience of fellow scientists.Authored and presented research paper—"Do the aldehyde compounds of Thalassiosira… Show more Engaged in independent research under the tutelage of marine researcher, Dr. Susan Strom on the possible chemically-based defense mechanisms of phytoplankton as part of the Multicultural Initiative in the Marine Sciences Undergraduate Participation (MIMSUP) program. Involved in all aspects of research processes from developing questions to presenting results before a live audience of fellow scientists.Authored and presented research paper—"Do the aldehyde compounds of Thalassiosira rotula 1647 affect the growth of Strombidinopsis acuminatum?" Show less

Collaborating with elementary education specialist, prepared lessons and taught marine science to eager 4th graders in the public school system as part of the University and the National Science Foundation’s outreach program. Broke down complex content to create challenging, student-friendly lessons to spark interest and discussion on the importance of maintaining healthy ecosystems.Gained valuable teaching experience while providing excellent learning opportunities for multi-cultural… Show more Collaborating with elementary education specialist, prepared lessons and taught marine science to eager 4th graders in the public school system as part of the University and the National Science Foundation’s outreach program. Broke down complex content to create challenging, student-friendly lessons to spark interest and discussion on the importance of maintaining healthy ecosystems.Gained valuable teaching experience while providing excellent learning opportunities for multi-cultural student body applying bilingual language skills to motivate Hispanic/Latino learners in the pursuit of a career in science. Show less

Assisted in Bacterial Genetics Lab practicing molecular techniques and its application in the study of bacteria and bacteriophages genetics. Gained practical experience in the processes of recombination, complementation, the control of genetic expression, and the transmission of genetic information among microorganisms.Conducted bacterial DNA extraction from soil and river water collected during field excursions.

Doctor Of Medicine (M.D.), Medicine

Bs, Industrial Microbiology

Marine Biology And Biological Oceanography

One of only eight students selected to complete 31 credit hour Marine Sciences Undergraduate Participation (MIMSUP) program at Shannon.