Jesse Lee Ryan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

• Responsible for a large global team supporting the delivery of End User Services and Meeting Rooms in various types of environments (Oil fields, Platforms, Office buildings, Refineries).
• Managing and negotiating contracts with third party vendors.
• Engagement Lead supporting 2000+ gas stations across the country including Services Desks and Field Services with exceptionally aggressive Service Levels.
• Achieving strong Customer Satisfaction results and promoting CGI as a trusted… Show more
• Achieving strong Customer Satisfaction results and promoting CGI as a trusted partner for new technologies and processes.
• Making significant improvements to Member Satisfaction and Engagementscores.

Toronto, Canada Area

• Responsible for the delivery of services by architects, projects teams, vendors, service desks, technicians, and other cross-functional teams – including achieving aggressive Service levels, Contractual obligations,
• Safety standards & Audits.
• Lead various internal and client governance meetings as well as reporting and presentation preparation.
• Hosting CGI site visits and entertaining clients.
• Managing the relationship of the client on behalf of CGI as well as acting as… Show more
• Managing the relationship of the client on behalf of CGI as well as acting as Opportunity Lead.

Toronto, Canada Area

• Dedicated consultant for a major financial client.
• Cross-functional role working with the clients, operational teams and incident, problem and change members.
• Determining improvement areas which may be process, organizational, tools or application based on KPIs, metrics, and feedback from members or clients.
• Determining baselines and KPIs to test and evaluate the effectiveness of improvement changes implemented.
• Developing business cases for improvement projects as to… Show more
• Developing business cases for improvement projects as to reduce costs by investing in a change in process or tool improvement.

Montreal, Canada Area

• Managing an operational team responsible for the resolution, coordination, and communication of major incidents for various clients.
• Hiring, day to day operations.
• Promoting team members’ career paths via continuous coaching and accessibility to training as well as ensuring constant exposure to new and varied responsibilities.
• Ensuring compliance with various standards and quality requirements for auditing (CSAE 3416, CICA 5025, and ISO 9001).
• Major Incident Management… Show more
• Major Incident Management process auditing and refinement with emphasis on ITIL best practices.Highlights

Montreal, Canada Area

• Provide internal communication and status update to executive management.
• Assist team members to provide proper coaching and assistance during lengthy and stale incidents.

• Communicate and co-ordinate incidents impacting critical operational systems.
• Identify process gaps and provide criticism during incident review sessions.
• Initiate problem cases for re-occurring incidents.

Montreal, Canada Area

• Manage, facilitate and co-ordinate high priority incidents to resolution.
• Determine business impact within 15 minutes of an outage.
• Provide expert troubleshooting and problem management to reduce incident length.
• Co-ordinate technical bridges (teleconferences) sometimes involving 50+ participants.

Montreal, Canada Area

• Provide IT assistance to the largest telecom company in Canada's employees, resolved over 10,000 IT problems.
• Specialist in Network and Equipment troubleshooting.
• Provided technical and soft skill training to new members.

Longueuil

• Internship
• Develop and maintain tracking databases for new engine retrofits.
• Co-ordination between various teams around the world to implement the PWC 307 engine to Dassault’s F7X Falcon jet.

Mini-Mba, Executive Development

B.A., Economics

Specialization: Game theory (Negotiations)

Diplôme D'Études Collégiales, Computer Science

Specialization in UNIX systems and Web development.

Facilitating Teleconference Recovery

Education record

Exclusive boys private school established in 1896

Wine Specialist

Part time/Hobby. Lots of fun!