- Supervise and mentor team activities.- Lead and manage relationships with customers and strategic allies (merchants, banks, between others).- Identify customer needs to deliver solutions and new opportunities or improvement points adding user centered features to the roadmap.- Work closely with the development team to deliver new improvements in each iteration- Owner of the discovery process to validate client requests - Give comprehensive consulting to customers.- Help to maintain a healthy backlog working with the dev team to review and refine tasks.- Analyze raw data from databases to find trends or patterns in transactions/user behaviors to set strategies in order to provide a better service and also add new product verticals into the business.- Serve as a communication bridge between all the stakeholders (customers, founders, sales team, technology, providers, strategic allies).

Listen carefully to customers in order to build with them the most accurate solutions to the challenges they face inside their organizations. Work closely with all the teams involved with the sales process, from the pre-sales stage until the post-sale stage, inside and outside the company. Give value to each person, project or anything in my way creating lifetime relationships.

Listen carefully to customers in order to build with them the most accurate solutions to the challenges they face inside their organizations. Work closely with all the teams involved with the sales process, from the pre-sales stage until the post-sale stage, inside and outside the company. Give value to each person, project or anything in my way creating lifetime relationships.

Head of the operations and database teams. Supervise and manage database and operations teams in their daily tasks, which includes database administration, IT/helpdesk support, network management and infosecurity. Give support and work closely with QA, product, engineering, development and customer experience departments to preserve and maintain company’s operation. Constantly planning and taking actions in order to improve platform’s performance. Re-design, administrate, monitor and document IT/network infrastructure, in the cloud and on premise, adding a security layer. Negotiate and funneled important communications to internal teams, C-levels and providers. Develop and implement a disaster recovery plan to manage and guarantee service continuity. Level up customer’s satisfaction through platform quality.

Head of the engineering and pre-sales team. Supervise and work closely with pre-sales engineers in the design process to build solutions based on specific vendor’s portfolios like Cisco, HP, Lenovo, among others. Transform opportunities into value propositions using solution-based selling techniques. Actively participate in customer’s meetings and calls to present product descriptions and technical specifications. Elaborate technical-economic proposals with all technical documentation requested by customers. Assess and give support to clients all through and after the delivery process. Negotiate and funneled important communications to clients and providers. Establish and maintain customer’s experience. Develop and implement innovative ideas and strategies to increase company’s revenue. Design, administrate, monitor and maintain company’s IT/network infrastructure.Achievements:- Successful execution of a Cisco telepresence solution in six locations plus the HQ for a local financial institution. - Implemented a fusion project which involved Cisco Unified Communications Manager, Asterisk and Grandstream endpoints. - Developed company's service portfolio. Incorporated new leads and up to 6 new customers to the company's portfolio.- Created content and led the creative design of company’s website:www.g-vr.com. - Closed a USD 270K data center interconnection project with OTV for an important financial institution.- Implemented a wireless demo with Cisco Meraki for marketing purposes in a recognized mall in the city.

Act as the head of a virtual team and administer delivery projects from beginning to end for moderately complex products or big size clients (LECs and other telecom service providers) in Ecuador, Colombia and Venezuela. Also the position involves elaborate monthly revenue estimations associated to client’s service activations and modifications in the cluster and create customized weekly and quarterly reports to analyze and follow main customer’s projects. Promoted within company for have been demonstrated leadership, technical and excellent communication skills.

Manage a group of people from different areas to plan and administer delivery projects from beginning to end for moderately complex products (Internet services, Private Lines, MPLS IP/VPN, Ethernet, Datacenter) or big size clients in Venezuela. Facilitate installation, commissioning, testing and acceptance support for all local, regional, or global service turn-ups or modifications projects. Promoted within company for have been demonstrated project leadership skills.

Serve as primary technical lead, from site survey to delivery. Planner and executor of different activities in the engineering area like install, uninstall and configure equipment to activate, deactivate or migrate services from various fields and technologies like satellite (VSAT, SCPC), radio (point-to-point, point-to-multipoint) and internetworking (CPE like switches and routers). Coordinate activities across teams, third parties and customers to ensure service delivery’s quality maintenance.In August, 2010 I was promoted within company for have been demonstrated project leadership skills and flexibility. I began to execute the same role remotely, dealing with co-workers, contractors and customers in Argentina. This role was a pilot to implement a regional model in the company. Achievements:- Migration of 95 VSAT and 24 SCPC services from IS-705 to IS-707 due to IS-705 EOL (End of January, 2010) between October 2009 and January 2010.

Develop a plan for the technology department to optimize the use of satellite resources such as capacity in VSAT hubs, transponder’s bandwidth, frequencies, between others. Give support to the service delivery department planning activities with customers and contractors.