Jesse King Email & Phone Number

Grand Ledge, Mi, Us

Okemos, Michigan, Us

• Spearheaded strategic initiatives, managing a $10M portfolio, a diverse cross-functional team of 10+ professionals, and driving client satisfaction through effective leadership and technical expertise.• Fostered team growth through mentorship and coaching, cultivating a high-performance culture.• Analyzed team performance metrics, identifying areas for improvement and implementing targeted strategies to boost efficiency.• Served as key Tier 3 escalation point, resolving complex customer concerns ensuring seamless project execution for high-value clients.• Optimized team performance through data-driven analysis, implementing targeted strategies to enhance efficiency and client satisfaction.

Okemos, Michigan, Us

• Orchestrated complex state government software implementations and post-launch support, managing a portfolio exceeding $6 million, ensuring timely delivery through meticulous project scheduling• Leveraged advanced SQL Server and proprietary COTS software to optimize workflow efficiency, enhancing form configuration flexibility for improved project outcomes.• Drove successful project completion from inception to post-launch support, consistently meeting client expectations and maintaining high-value account relationships.• Fostered strong partnerships with cross-functional teams, facilitating seamless communication and alignment throughout the project lifecycle.• Pioneered innovative solutions to complex implementation challenges, significantly enhancing system performance and user satisfaction across multiple state government projects.Customer contracts managed: ▪ Connecticut Highway Safety Office▪ Georgia Vocational Rehabilitation Agency▪ Kentucky Office for the Blind▪ Maryland Department of Housing & Community Development▪ New Jersey Division of Family Development▪ Vermont Center for Crime Victim Services▪ Vermont Agency of Commerce and Community Development▪ Arkansas Department of Finance and Administration▪ Ohio Traffic Safety Office▪ Oklahoma Highway Safety Office▪ NeighborWorks America▪ Vermont Agency of Transportation

Okemos, Michigan, Us

• Configured and tested complex web applications using T-SQL, JavaScript, and HTML, ensuring high-quality deliverables and meeting project deadlines.• Fostered effective cross-functional teamwork, contributing to timely project completion and maintaining accuracy in Configuration Specialist role.• Implemented creative solutions to streamline configuration processes, enhancing efficiency and reducing turnaround time for web application projects.• Meticulously reviewed and optimized code to ensure robust, error-free web applications, contributing to client satisfaction and repeat business.• Demonstrated exceptional performance as Configuration Specialist, leading to rapid promotion to Project Manager within first year at Agate Software.

Auburn Hills, Mi, Us

• Delivered comprehensive IT support for all Jackson County school systems by managing Active Directory and software deployment packages and resolving complex technical issues affecting students and faculty.• Streamlined IT support processes across multiple specialized schools, enhancing system reliability and reducing downtime through proactive troubleshooting and tailored solutions.• Partnered with school staff to implement customized IT solutions, ensuring seamless technology integration and minimizing disruption to educational activities.• Maintained meticulous documentation of IT processes and resolutions, facilitating knowledge sharing and improving overall support efficiency.

Jackson, Mi, Us

• Provided Tier 1 and Tier 2 technical support for students, faculty, and classrooms at Jackson College.• Demonstrated leadership skills by assuming management responsibilities for the college's computer hardware department.• Worked collaboratively with various technology teams to provide comprehensive IT solutions.

Associate In Applied Science(Nesp.Aas), Computer Systems Networking And Telecommunications

Education record