Jesse Mader Email & Phone Number

Mahwah, Nj, Us

• Quickly and efficiently investigated store software issues to find a resolution or escalation path to any given problem.•Would effectively communicate with store managers in a clear, positive, and professional manner to accurately diagnose a store's technical issues, gather the necessary information, and perform standard/preliminary troubleshooting using all relevant available resources.• Clearly and thoroughly documented incident updates with the most current information possible to give a timeline of occurrences for any given Incident.• Work closely with other teams to solve problems and document/provide information to downstream teams to increase FCR.• Performed deep dives on issues to find the root cause of the initial problem.• Developed scripts and applications to allow for a more accurate analysis of problems and increase MTTR for these obstacles.

Mahwah, Nj, Us

• Served as the initial contact for stores reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.• Would effectively communicate with store managers in a clear, positive, and professional manner to accurately diagnose a store's technical issues, gather the necessary information, and perform standard/preliminary troubleshooting using all relevant available resources.• Clearly and thoroughly documented incidents to allow my team, as well as level 2 and level 3 support teams, to understand what is occurring.• Maintained/Created tools and scripts that increased FCR and MTTR times for our team.

Newark, Delaware, Us

Newark, Delaware, Us

• Maintain the Installation 01 website, installation01.org. [PHP, SASS, JavaScript]The website displays updates and information about Installation 01, "a fan-made Halo game for Windows, macOS, and Linux created by Halo lovers from around the world under the banner of Soon Studios." The site handles user authentication, game statistics, and user support.• Co-Developed/Maintain the Installation 01 Discord Bot. [Node.js, JavaScript, Discord.js, Google's API, Other API Calls]The Installation 01 Discord Bot (I01 Bot) is a tool used to monitor the Installation 01 Discord server's user traffic. The bot is developed to be fully modular and be updatable without touching the bot. This allows for easy updates and implementation cutting down on time remoting in to the server and manually updating the code. This is achieved by having the bot check Gitlab for changes every 60 seconds. If changes were found, the bot would automatically pull those changes from the origin master branch and restart with these changes. The bot features multiple commands ranging from dynamic responses to database entries. Additional features and functionality include,- Writing messages to a Google Sheet based on the contents and verbiage- Removing messages automatically depending on the wording of the messages- Enable/Disable Debug logging along with pulling log files.- Add Google Sheet entries that are used for user permissions and logging based on an end-users command.

Newark, Delaware, Us

• Maintain the Installation 01 website, installation01.org. [PHP, SASS, JavaScript]The website displays updates and information about Installation 01, "a fan-made Halo game for Windows, macOS, and Linux created by Halo lovers from around the world under the banner of Soon Studios." The site handles user authentication, game statistics, and user support.• Co-Developed/Maintain the Installation 01 Discord Bot. [Node.js, JavaScript, Discord.js, Google's API, Other API Calls]The Installation 01 Discord Bot (I01 Bot) is a tool used to monitor the Installation 01 Discord server's user traffic. The bot is developed to be fully modular and be updatable without touching the bot. This allows for easy updates and implementation cutting down on time remoting in to the server and manually updating the code. This is achieved by having the bot check Gitlab for changes every 60 seconds. If changes were found, the bot would automatically pull those changes from the origin master branch and restart with these changes. The bot features multiple commands ranging from dynamic responses to database entries. Additional features and functionality include,- Writing messages to a Google Sheet based on the contents and verbiage- Removing messages automatically depending on the wording of the messages- Enable/Disable Debug logging along with pulling log files.- Add Google Sheet entries that are used for user permissions and logging based on an end-users command.

Dublin, Ireland, Ie

• Performed quality assurance on multiple AAA title videogames across a variety of gaming companies.• Utilized the game mechanics and engine functionality to find, execute, and document glitches and exploits within a game prior to their official release.• Made well-prepared statements and proposals on how to prolong a game's life cycle.

Richfield, Minnesota, Us

London, Gb

- After Effects, Adobe Premiere, and Sony Vegas skillsets- Basic knowledge of Mocha and Boujou 5