Jesse Mayo Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Worldwide, Oo

Support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team, general support, administration and maintenance of ServiceNow platform and associated applications, work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams, work closely with ServiceNow functional team, configure and improve core and custom applications, work directly with end users to resolve support issues within ServiceNow, monitor health, usage and overall compliance of ServiceNow and its applications, develop systems integrations and process automation, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow, configuring and managing Discovery and Orchestration, coordinate application and platform upgrades, load, manipulate and maintain data between ServiceNow and other systems, create ServiceNow reports and dashboards.

Raleigh, North Carolina, Us

1 of 3 core ServiceNow system administrators that managed and maintained 5 separate ServiceNow instances for a campus of over 34,000 students and staff. Additionally, I was 1 of the 2 ServiceNow developers that handled development within both Global and scoped applications, as well as, regularly reviewed and migrated any proposed citizen code development.While at NC State University, I created, designed, maintained and developed custom-built widgets for many of the individual colleges and departments within NC State, as well as served as the main developer in developing, implementing, and rolling out NC State's IT Service Portal.Additionally, I have collaborated and assisted several external educational entities such as Stanford, UNC-CH, UNC-G, Duke, The Ohio State, and UT (University of Texas), as well as governmental agencies such as, NCDOT and NCDIT.

Raleigh, North Carolina, Us

Lancashire, England, Gb

I was primarily focused with process control, monitoring, and improvement. However, troubleshooting and multitasking played a large role in this position, especially with the number of different products we produced. Cross communication with departments was critical for positive yields and overall plant performance, so good communication skills were imperative. Flexibility was another requirement for this position, since we were on 12 hour, rotating schedules.

Lancashire, England, Gb

* Process control, monitoring, and improvement with focuses on efficiency, yield, and safety.* Supervision of 8 - 20 people per shift. * High stress work environment.* Cross communication between departments. * 5-set, 8 hour, rotating schedules.* Training new employees.

New York, Us

As an employee of Barnes & Noble it was my job to provide high quality customer service, as well as perform book seller duties that included, but were not limited to, retail/sales, shipping, receiving, shelving, and software/hardware assistance.

As an employee of Austin Brothers Fisheries, my job was to actively manage the well-being and health of the fisheries ecosystem. A critical aspect of the job was to monitor and record the data of each of individual pond. This data was then compiled and used as a predictive model to anticipate when ponds needed emergency aeration and chemical treatment. If and when ponds needed emergency aeration or chemical treatment, it was my job to administer it.

As an intern at the Pamlico County Courthouse, much of my time was spent in observation. However, I also actively participated in legal proceedings, such as organizing and filing legal forms, as well as assisting the District Attorney during trial.

Bachelor’S Degree, Computer Science Engineering

Full Stack Web Development Certification, Computer Software Engineering

Bachelor'S Degree, Major: Chemical Engineering Minor: Environmental Science