Jesse Mccallum Email & Phone Number

Dallas/Fort Worth Area

• Drove market growth and operational success of 27 dental group practices, overseeing staff personnel, business planning, budget development, and operational leadership; achieved $40M annual revenue.
• Built strategic relationships with operation partners, vendors, and insurance provider to improve billing protocols and significant reduce redundant/unpaid charges.
• Implemented a plan to improve office level collections that significantly decreased bad debt over the last two years.
• Ensured services were performed in compliance with professional standards and state/federal regulations.
• Created and implemented organizational policies and procedures that aided in insurance plan reimbursement.

• Drove profitable store and practice sales by fostering a retail selling culture; also introduced practice and roll-playing training strategies to enhance retail sales skills, resulting in up to $8M in annual sales.
• Recruited, trained, developed, and motivated world-class associates who performed highly in terms of productivity and bench strength; also achieved high marks on employee satisfaction surveys.
• Implemented strong merchandising strategies for the stores and ensured compliance with plan-o-grams and visual imagery standards set by corporate marketing and product teams.
• Maximized the managed vision care relationships to enhance sales opportunities.

• Delivered brand promise and organizational results through effective management of 250+ employees; cultivated a culture of customer-focused work ethic while developing high potential associations.
• Grew regional revenue performance from $4.9M in 2007 to $6.8M in 2010 with 30% operating profit.
• Managed payroll to 97% of HTSG and reduced shrink to -0.84% (ranking in the top three for the company).
• Facilitated and led team members through a culture of accountability company initiative in 2010.

• Directed 100 personnel in overseeing quality assurance, manufacturing processes/procedures, and total quality management best practices for 20 regional stores.
• Ensured compliance with all quality and safety requirements in accordance with customer and corporate standards.
• Aligned quality assurance goals with sales and profit objectives for the organization in order to positively contribute to strong P&L performance; championed and promoted companywide quality improvement efforts.
• Coordinated and led Hurricane Katrina relief effort that generated 2,000+ pairs of eyeglasses for evacuees.
• Mentored and developed several high capacity candidates; interfaced regularly with lab associates, lab managers, and general managers to ensure individual store quality priorities were aligned with corporate vision.
• Investigated and introduced process improvements as needed and presented recommendations to management.