Jesse Mccallum Email & Phone Number

Dallas/Fort Worth Area

• Drove market growth and operational success of 27 dental group practices, overseeing staff personnel, business planning, budget development, and operational leadership; achieved $40M annual revenue.• Built strategic relationships with operation partners, vendors, and insurance provider to improve billing protocols and significant reduce redundant/unpaid charges.• Implemented a plan to improve office level collections that significantly decreased bad debt over the last two years.• Ensured services were performed in compliance with professional standards and state/federal regulations.• Created and implemented organizational policies and procedures that aided in insurance plan reimbursement.

• Drove profitable store and practice sales by fostering a retail selling culture; also introduced practice and roll-playing training strategies to enhance retail sales skills, resulting in up to $8M in annual sales.• Recruited, trained, developed, and motivated world-class associates who performed highly in terms of productivity and bench strength; also achieved high marks on employee satisfaction surveys.• Implemented strong merchandising strategies for the stores and ensured compliance with plan-o-grams and visual imagery standards set by corporate marketing and product teams.• Maximized the managed vision care relationships to enhance sales opportunities.

• Delivered brand promise and organizational results through effective management of 250+ employees; cultivated a culture of customer-focused work ethic while developing high potential associations.• Grew regional revenue performance from $4.9M in 2007 to $6.8M in 2010 with 30% operating profit.• Managed payroll to 97% of HTSG and reduced shrink to -0.84% (ranking in the top three for the company).• Facilitated and led team members through a culture of accountability company initiative in 2010.

• Directed 100 personnel in overseeing quality assurance, manufacturing processes/procedures, and total quality management best practices for 20 regional stores.• Ensured compliance with all quality and safety requirements in accordance with customer and corporate standards.• Aligned quality assurance goals with sales and profit objectives for the organization in order to positively contribute to strong P&L performance; championed and promoted companywide quality improvement efforts.• Coordinated and led Hurricane Katrina relief effort that generated 2,000+ pairs of eyeglasses for evacuees.• Mentored and developed several high capacity candidates; interfaced regularly with lab associates, lab managers, and general managers to ensure individual store quality priorities were aligned with corporate vision.• Investigated and introduced process improvements as needed and presented recommendations to management.• Ensured lab leadership teams received training and development to maximize knowledge, skills, and abilities.• Supported successful “Lab Olympics” in Austin, Texas in 2005.