• Project Management activities, documentation of project tasks and related activities in Service Now and Asana/Jira.• Physical management of servers, routers, switches, UPS in a datacenter environment.• Windows System Administration using Office 365, SCCM, Active Directory, Azure.• Complex troubleshooting of network, IT hardware and software issues.• Compliance with all required security, patching and antivirus updates.• Escort of vendors & facilities contractors entering sensitive areas of the data center.

• Successfully managed Virtual Computer Lab project to completion from inception through RFP and implementation.• Coordinated with project sponsors, stakeholders, developers, and analysts; established strong professional relations with external IT vendors via internally integrated applications. • Prepared Citrix, VMWare Horizon VMs in Azure, AWS and IBM Softlayer for pilot programs.• Maintained and updated Mac OS software in all computer labs using various remote administration tools.• Supervised, evaluated and mentored student workers in development of their technical and user support skills.

-Managed and was project team member for small sized projects in accordance with Project Management Institute PMBOK principles using Sharepoint, Trello, and MS Project.-Liaised with users and collaborated with contracted vendors to ensure timely resolution of deployment projects.-Utilized ITIL best practices to provide professional, quality-focused remote and onsite IT support to over 5,000 end users in a clinical setting located across multiple locations and buildings.-Managed networks to ensure business continuity and security of protected information (PCI, HIPAA etc).-Trained and mentored student workers in development of their technical and user support skills.-Imaged, configured and deployed Windows 7 and 8.1 and MAC OSX systems, Legacy systems (Windows 2000, XP, NT 4, Warp OS2, various flavors of *nix), scientific instrumentation, network appliances, copiers, etc. -Analyzed, diagnosed and resolved reported problems with hardware, software and network connectivity while ensuring timely resolution of user support needs.-Documented, classified and updated status of all support requests in incident tracking system (Remedy, Spiceworks, Altiris, Request Tracker, H2Desk, Servicenow, Cherwell).

-Maintained Windows and Linux servers and provided database support to ensure business continuity. -Performed Active Directory and Exchange administration for over 500 users.-Managed TCP/IP network, assigned IP addresses, monitored network traffic, etc.-Reliably adhered to strict budgetary parameters in ordering/purchasing IT components and supplies.-Proficiently imaged, configured and deployed Windows workstations for end users.-Analyzed, diagnosed and resolved reported problems with hardware, software and network connectivity.-Trained, coached and supported student workers assigned to IT Support.-Filled in and took on managerial duties as necessary when IT manager was unavailable.

-Administered user accounts and workstations using Microsoft Active Directory.-Leveraged expertise with Windows platform to analyze and resolve a wide array of hardware and software issues. -Delivered broad-scope support remotely and onsite to approximately 6000 users remotely and in person.-Meticulously documented work tickets in helpdesk ticketing software.

-Assisted, instructed and guided users of tax software via email, telephone and chat.-Investigated and resolved Windows Installer and .Net errors.-Remotely guided customers in properly installing software on Mac and Windows operating systems. -Maintained up-to-date contacts in support database and completed regular reports.

-Designed and implemented job tracking database, significantly enhancing project management activities (MS Access and VB .Net).-Collaboratively managed network, installed and maintained software, and performed desktop support.-Manipulated and maintained comprehensive data in client databases and flat files for variable data printing.-Applied sharp attention to detail toward designing high-impact marketing/business materials for clients.-Ran HP Indigo 2000 digital 4 color printing press, ensured print quality and that all job parameters were met.