Jesse M. Email & Phone Number

Managing by creating an atmosphere of trust and communicating effectively.Dynamic leader, with practical experience in Customer Service, including Call Centers, Help Desks, and Desktop Support. Expertise in ITIL Service Desk & HDI Best Practices. Proven experience in start-up and turnaround organizations. Champion for the balance of process and technology, in the support of excellent overall customer experience. A change agent; acknowledged for partnering with business and technology leaders, to develop, deploy and execute strategic initiatives.Excellent communication skills allow interaction at various levels of corporate hierarchy. Experience in leading, managing and motivating teams to successful completion of objectivesProficient technology skills, with the ability to quickly learn, master and apply new technical concepts. Articulate communicator, skilled in conveying complex issues to non-technical groups and also able to interact effectively and positively with individuals of all technical proficiencies.Specialties: Certified Project Management Professional (PMP)ITIL SO CertifiedHelp Desk Institute: Support Center Director Certified

Listed skills include Leadership, Desktop Management, Information Technology, Technology, and 20 others.