As a Senior Scrum Leader I at MetLife, I played a pivotal role in driving Agile excellence within my teams. I facilitated all Agile meetings, including Team Sync, Sprint Reviews, and Sprint Retrospectives, ensuring seamless collaboration and alignment. Beyond the team level, I actively participated in ART level events like Scrum of Scrums and System Demos, fostering a holistic Agile environment.My coaching expertise extended to empowering the team to hold themselves accountable to their Sprint and PI goals. I acted as a shield, protecting the team from external disruptions. I coached them in utilizing the empirical process to drive continuous improvement through thorough inspect and adapt events. I collaborated with the team to develop backlog items derived from retrospectives in order to more effectively deliver value. I proactively identified and resolved impediments, ensuring uninterrupted progress for the Agile team's initiativesI was committed to ensuring the team's dedication to their objectives and worked tirelessly to enable their achievement. Additionally, I tracked key metrics such as velocity, transparency, cycle time, and team health, fostering data-driven decision-making. I facilitated coaching and mentorship sessions with fellow Scrum Masters, enhancing the Agile knowledge across the ART and promoting continuous improvement. I also played a pivotal role in facilitating collaboration with other Agile teams, optimizing coordination.Employing professional coaching techniques, I supported team members in their roles, fostering growth, and ensuring optimal performance. My tenure as a Senior Scrum Leader I was characterized by unwavering dedication to Agile principles and a relentless pursuit of excellence.

In my role as a Senior Software Development Engineer at MetLife, I played a pivotal role in designing and implementing complex solutions for the Disability team, spanning across five applications within a Java-based WebSphere Application Server (WAS) environment. My responsibilities extended to meticulously planning and executing software deployments, 3rd party software upgrades, and environmental builds. This required seamless coordination with both internal and external teams while adhering to MetLife's defined processes, ensuring the reliability and stability of critical systems.I drove process enhancements by spearheading initiatives such as Code Branching Strategy, the implementation of a rigorous SQL Review process, and optimizing Release Management procedures. Additionally, I maintained and fine-tuned databases, including Oracle, DB2, and Mongo, to ensure optimal performance and data integrity. Beyond my technical contributions, I dedicated time to mentor junior developers and interns, nurturing their growth and fostering a collaborative work environment.Furthermore, I administered essential tools and applications, including the Service Health Dashboard, SOAP Tester, and Acronyms Node.js sites, which were hosted on Red Hat Linux. This comprehensive skill set allowed me to deliver consistent, high-quality results and drive innovation within the organization.

As a Software Developer at SAM Group, a leading retail technology point-of-sale company, I played a pivotal role in enhancing and supporting IBM point-of-sale systems. My responsibilities included direct communication with customers to meticulously document custom enhancement requests, and I brought these enhancements to life by coding and delivering solutions using C++. I was entrusted with both onsite and remote tasks, performing POS hardware and software installations and troubleshooting to ensure seamless system functionality.I provided comprehensive customer support, addressing inquiries related to both IBM and SAM Group custom software, while actively troubleshooting issues and identifying effective solutions. My commitment extended to setting up and rigorously testing customer point-of-sale hardware and software to guarantee optimal performance and customer satisfaction. Throughout my tenure, my dedication to enhancing point-of-sale systems and delivering exceptional customer support contributed significantly to the success of SAM Group and its clientele.