Jesse Robinson Email & Phone Number

• Provide top-tier customer service to resolve problems under business-critical demands.
• Keep up with current industry trends and provide on-board training and mentoring for new and current employees, familiarizing them with the fundamental skills needed to resolve problems while promoting a positive work.
• Design robust improvements to workflows by applying technical knowledge and incorporating changes from senior management.
• Triage a variety of apple products by engaging customers with open body language and effective probing to uncover passions and present a solution best tailored to the customer.
• Repair customers apple products, restoring their trust and relationship with Apple and most importantly, getting them back to what they love most.

• Follow up with clients in regard to repair updates/status, repair options, and to verify optimal customer satisfaction following support engagement and problem resolution
• Demonstrate effective decision-making skills to resolve problems while exhibiting professional and sound judgment.
• Design robust improvements to workflows by applying technical knowledge and incorporating changes from senior staff.
• Address internal supply problems head-on and developed creative solutions to prevent delays and missed targets by collaboratively working with our operations team and external partners.

B.S. In Cybersecurity And Information Assurance

Associate Of Arts And Sciences - Aas, Cybersecurity