Jesse Nandra Email & Phone Number

Leicester, Gb

London, England, United Kingdom

Design complex Workflows and visual diagrams tailored for client requirements.Implement PCI-Compliant Payment Solutions.Digital channel configuration (Email, Chat, WhatsApp, Social Media, Chatbot).Lead technical design & planning and fit-gap workshops.Implement AI powered features and solutions to enhance QA.

London, England, United Kingdom

Deliver tailored end-to-end consultancy to clients across Enterprise, Mid-Market & SMB.Developed best-build practices for ProServ in close partnership with Management to enhance delivery quality.Maintain a strong technical understanding of RingCentral’s evolving solution portfolio.Lead technical planning & design meetings.Guide clients through Cloud-Based UI's, Applications and Configurations.Build client relationships to provide a professional and quality service.Design branded customer-facing guides and training material.Knowledge base development for internal training and best-practice for technical scenarios.

Leicester, England, United Kingdom

Provide consultancy, implementation services, training and support to clients & prospective customers.Carry out pre-sales activities such as analyse business processes, perform fit gap analysis, clarify customer requirements and determine scope of required solutions.Provide functional consultancy across a diverse range of projects across pre/post implementation life cycles.Be the main point of contact for development teams from initial briefing through to acceptance of the solution into system testing.Lead and participate in internal and customer facing testing of the completed solution.Deliver bespoke training to key users as part of an implementation.Collaborate with Project Managers to ensure activities are kept within budget/time constraints and delivered to agreed quality guidelines.Manage customer expectations whilst ensuring the maximum use is being made of the software.Provide 2nd level assistance to the support team in the evaluation and resolution of issues of a functional nature.Build client relationships and provide a professional and quality service at all times.Knowledge base for end users and team members on implementations.

Leicester, England, United Kingdom

Maintain a thorough knowledge of the CloudCall product suite and services portfolio to better furnish customer requirements.Provisioning IVR's (Auto Attendant).Automatic Call Distribution (ACD) Call Flow configuration.VoIP Handset, Softphone & Headset configuration.SMS and Bulk Text Solution Provisioning.Audio Conversion & Editing (welcome messages/hold music etc).CRM & CTI plugin installation and configuration (Salesforce, Bullhorn, Microsoft Dynamics etc).Geographic, Non-Geographic, International Number porting (Single-Line & Multi-Line) & SIP Trunking.Advising Customers on IP network configuration (Firewall, Port Configuration, QoS, SIP ALG, DNS, GPO, PoE, VLAN).Logistics support & shipment of hardware (phones, routers and firewalls), end to end pick-up and delivery of equipment.Providing structured & bespoke training sessions to new & existing customers.Outbound Progressive Dialer (Power Dialer) campaign configuration.Call Statistic Data & Report Scheduling configuration.Calling Groups, Internal Extension, Voicemail, Fax2Email and Custom Dashboard configuration.

Leicester, England, United Kingdom

Completed over 1500 product demonstrations & training sessions to Schools, Colleges, Academic Trusts and Local Authorities across the UK & Internationally.Achieved over 1000 new contracts signed with the SchoolMoney team.Deep understanding of technical requirements to tailor product requirements during consultation and implementation sessions.Generate professional documentation containing detailed information such as product brochures, price quotes, guides and user application instructions.Work closely with internal departments on proposals to generate new business.Courtesy call newly on-boarded and existing customers, ensuring great customer service, relation & satisfaction.Have extensive knowledge of company products and be a reliable, trusted source for information.Cross-sell company products & services to new & existing customers.Provide full in-house training to new & existing staff on multiple company products.Integration configuration of local/centrally hosted SIMS/INTEGRIS MIS databases.Handling inbound support queries, providing exceptional customer support resolving technical issues accordingly.Questioning practices to diagnose each incident and assess support required.Provide 1st-Line Support to resolve as many queries wherever possible before escalating problems.Monitoring incidents raised, communicating with 2nd/3rd Line to ensure SLA's are adhered to.Updating customers on status of incidents through follow up care.Logging calls with 3rd parties where required.Contribution & documentation of technical detail requests in Tender processes.Practice strict company data policy procedures, adhering to GDPR data protection lawsand undergoing enhanced DBS background checks.

Leicester, England, United Kingdom

Be a professional representative of the University in all dealings with visitors at promotional events such as Open Days and Experience Days.Provide a welcoming atmosphere for visitors to the University.Conduct Campus and Studio tours around the University.Liaise between potential students and visitors providing help and advice to various enquires about the University, quality of the course, available modules, facilities available and student life around campus.Present and host a collection of student works to an audience in a performance hall.Provide live & interactive demonstrations of custom-built interactive electronic instruments to visitors, and maintain a catalogue of student works being shown.Be aware and practice appropriate DMU policies and procedures including Safeguarding Children, Data Protection and Manual Handling.