Jesse N. Email & Phone Number

Boise, Id, Us

United States

Eagle, Idaho, United States

-Full ownership of IT services, systems, cybersecurity, hardware, software & experience for each Alturas company (see site for full listing)-Enterprise class execution & support for users & processes, that uniquely match needs & environments for each company -Enable & foster growth & innovation in Alturas & its companies-Molding Alturas IT after an IT Services company to ensure each Alturas company is met on their terms with technology.

Meridian, Idaho, United States

-Ownership role in maintaining & executing on all visual, audio & livestream functions of the church-Leading a rotating volunteer team of 16+ people to execute on a specific quality level every Sunday-Purchasing & upgrading stage and A/V hardware for current and future projects-Non-priority IT role; maintaining the building's internet setup, file structure, information sharing

-Leveraging tools (software and hardware) for end-user experience.-Performing research, analysis & recommendations on solutions that conform with the goals and initiatives of the business.-Keeping systems up to date, managing asset life cycles, ensuring compliance of applicable regulatory controls, and taking part in cross-functional projects.

-Receiving escalated tickets, elevated level access to all systems for troubleshooting & resolution, supporting the Tier 1 team when needed-Main systems interfaced with are Windows, Office 365, Cisco servers, Ring Central, banking programs

Boise, Idaho Area

-Primary Boise IT Operations support, user break/fix resolution, end-user training & education-Leading in: Paperless Initiative, Sharepoint & OneDrive, O365 Admin, Windows 10, maintaining the Boise location, user backup & migration, Windows/Mac/mobile OS support, RF scangun deployment & support-Shared roles in: improvement projects, maintaining office and shop PC equipment, audits, testing all levels of software and hardware, documenting new & existing processes, monthly server maintenance, rollout of new software/hardware/policies

Boise, Idaho

-Provided technical support for NASA personnel worldwide to include hardware, software, peripheral, and hand­held devices.-Involved in creating process documentation and fixes for support teams as well as coding internal tools for support team.-Collaboration with site ­based Field Services, Service Desk, Training, network and server administrators, and customers to resolve issues and enhance productivity and to reduce and eliminate down time.

Boise, Idaho, United States

-Member of the Continual Improvement, Customer Support Services, and Customer Advocate teams.-Involved in creating process documentation and fixes for support teams, as well as coding internal tools for support team.-Collaboration with site ­based Field Services, Service Desk, Training, network and server administrators, and customers to resolve issues and enhance productivity and to reduce and eliminate down time.-Projects included creating a central information network on SharePoint sites and file servers.-Creating assistive tools, actively receiving and resolving conflicts from customers, project leaders of service delivery projects, and creation of internal handling processes.-Continued technical support for Navy & Marine Corps, including hardware, software, peripheral, and hand­held devices.

Boise, Idaho, United States

-Provided technical support for Navy & Marine Corps worldwide including hardware, software, peripheral, and hand­held devices.-Collaboration with different Service Desk teams and multiple customer groups to resolve issues and enhance productivity and to reduce and eliminate down time.

501 E Scenery Lane Suite #100, Meridian, Id 83642

Maintained the day­-to-­day game activities and environment of honesty, sportsmanship, teamwork, and entertainment value for customers. Partial management of employees & upkeep of their duties.

Sacramento, California Area

Full­time music leader incorporating contemporary music into services while also retaining established traditional Sunday services.

Fresno, California Area

Support staff for Timber Mountain for the summers of 2006 and 2007, taking roles such as leading music and working the rock wall and archery range. From the summer & winter of 2009, I switched to being a camp counselor

Roseville, Ca

Media production business that focused on converting analog video to digital as well as producing media for contracted special events.

Roseville, California

Provided technical support troubleshooting and solutions to software and hardware issues, over the phone and in the office, to Internet customers and contracted groups and organizations.