Jesse O'Neil Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• I work with institutions who need more effective methods to connect people possessing knowledge, with people who are willing to learn
• I build and nurture longstanding organizational partnerships with the purpose of holistically fulfilling knowledge and learning objectives
• I help provide the tools to seamlessly coordinate and fulfill mentor/student relationships

Ottawa, Ontario, Canada

• Developed and recorded training and marketing audio/video content using Audacity and Camtasia
• Developed written training content in the form of ‘how-to’ documents
• Developed learning curriculum for Microsoft Office software applications at beginner through advanced levels
• Delivered full day training sessions to classes of up to twenty students both online and in-classDeveloped written training content in the form of ‘how-to’ documents
• Delivered full day training sessions to classes of up to twenty students both online and in-class

Gatineau, QC

• Analyzed, developed and maintained software acceptance test suites
• Executed manual regression and qualification testing on highly sensitive military software in an ISO process driven work environment
• Communicated high level test product status reports regularly to senior management
• Performed tasking, approval and time management duties for a team of testers towards delivering robust test solutions and test reports
• Worked dynamically with development teams and the independent test group to deliver a failsafe product to military clients

• Developed and delivered a training program for a case management and business intelligence reporting solutions, both in web based and on-site training formats
• Ran practical ‘hands-on’ sessions to gain user acceptance during the implementation phase of the software solution
• In depth analysis and report development on client key performance indicators
• Gathered requirements for case management and KPI reporting software solutions
• Liaised between development and project management teams to communicate level of effort and mitigate scope creep
• Worked within an Agile and Waterfall framework to deliver well tested software solutions on scope and on time

Ottawa, Ontario, Canada

• Analyzed and documented business requirements to deliver web registration products
• Prepared high level quotes for templated software solutions
• Scheduled and implemented project timelines to ensure accuracy and quality of products in a timely manner

• Experience offering exceptional customer service, implementing company policy, and developing a strong team in a constantly evolving environment
• Experience in managing team and individual motivation to accomplish efficient customer flow and provide a clean, friendly restaurant environment
• Application of skill development and performance management techniques
• Daily financial, payroll and health and safety administration

Bachelor Of Commerce (Bcom), Management

Activities and Societies: Sprott Student Management Society - Vice President of Communications • Extensive training with leadership and.

Diploma, Police Foundations

• Graduated with honours • Trained in conflict resolution skills and diversity management • Knowledge of security and police practices •.