• Works in Buffalo Grove, Illinois site and provides remote assistance to Manchester, Connecticut site.• Performs the installation, repair, and preventative maintenance of personal computer and related systems.• Install Zoom Room equipment (Yealink, Poly) including configuring physical system and activating the Zoom Room Account• System Administrator for SmartSheets.• Performs Weekly and Monthly Back-Up Tape Removal and send to Offsite third party companies.• Works with on-site servers including racking items, powering off and on, changing out internal hardware (DIMM, Memory Modules), and ensure cables are connected/working properly.• Migrated Back-Up tapes from LTO 6 to LTO 7 format.• Migrated company wide deskphones and conference phones from Cisco to Yealink.• Transformed old conference rooms into Zoom Room, which includes testing out the new equipment, setting up the equipment with a IP address, and implementing the equipment with the license.• Assists in determining suitable software to meet user requirements.• Manage required supplies for printers (not to include paper).• Manage Cell Phones that have been returned from employees who resigned and reassign the mobile line.• Install software, patches, and updates on desktops, laptops and personal devices.• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.• Provide technical support for end-users computers hardware and software, printers and its network connectivity.• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers.• Assist Network Administrator to troubleshoot end-users network-related issues.• Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops.• Performs image builds for use on all desktop and laptops.• Microsoft License Administrator

• Configure hardware including desktops, laptops, mobile devices, servers.• Deploy images and customize the software based on provided work instructions with PXE, SCCM, and USB boot in addition to using JAMF configurations for Apple products. • Use Active Directory to configure units with the client's name, computer model, serial number, and asset tag.• Ensuring that all security software is installed and running including BitLocker.• Identify and troubleshoot system hardware problems. • Perform Quality Control inspections. • Provide Labs Management with reports that include daily and/or weekly productivity. • Time management skills to ensure the efficient utilization of clients' resources including parts, tools, inventory, own time, etc. • Maintain and protect clients' assets and property, including spare parts, client-supplied products, loaners, tools, test equipment, etc. • Escalate problems and issues to Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues. • Communicate in a professional and business-like manner effectively with associates and their clients. • Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the management immediately. • Maintain efficient utilization of space in the work area. • Assist other team members on projects as assigned. • Ability to use a pallet jack is required for this position. • For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.• Other work-related duties as assigned.

• Assist in implementing, monitoring, and evaluating the workplace to ensure compliance with Company Safety policies in order to provide a safe and secure workplace for employees, visitors, vendors, and guests.• Maintain daily, documentation requirements to report activities, and other related safety prevention matters.• Perform work task Risk Assessments and develop safety standard work in conjunction with associates.• Complete ergonomic assessments on job tasks, incorporating findings into applicable Standard Work.• Provide immediate aid to associates, visitors, vendors, or guests that need assistance, or medical attention as appropriate.• Investigate, compile and develop investigative reports on any incident/accident that may occur; and ensure action items are adequately complete. Conduct Root Cause Analyses in conjunction with Operations leadership.• Coordinate with any outside emergency agency, Fire, Police, Sheriff, OSHA, etc.• Be a leader in customer service to the Operations team. Understand and frequently work in operations process paths.• Respond to situations, as they arise, based on direction from the Safety Manager.• Perform site physical condition safety observations, associate safety behavior observations; and, audits and inspections in relation to fire and safety related equipment.• Conduct training and participate in new manager orientations, associate orientations, and pre-shift meetings.• Coaching associates to work safely at all times.• Fully understanding workflow and daily production goals• Participating in safety initiatives• Filling in as needed in production pack lines

• Assisted with the launch of onsite COVID-19 testing for Amazon associates. The responsibilities include:• Attending virtual conferences with the Senior Program Manager for instructions, updates, and ask any questions for clarification• Reading, understanding, and implementing S.O.P.'s and P.M.V.'s for the process.• Managing time to complete deadlines for critical tasks.• Record inventory and input to an online database for all COVID-19 supplies.• Setup computer hardware and software to ensure testing is successful which includes setting up a printer for shipping labels, setting up mobile devices for video calls, and activating test kits, maintaining, and updating computer software for devices to operate correctly.• Planning and measuring an area to setup up the site to create an easy and efficient workflow while maintaining a social distancing standard.• To complete the packing process with completed tests and guarantee they are sent out before the daily cut off time within the D.O.T. requirements.Responsibilities• Assist with incident investigations to identify root causes and ensure corrective actions are performed and tracked in the A.T.S. application of Gensuite.• Perform safety observations and audits (A.O. audits, T.D.R. audits, Stand-up audits, Safety Spot Checks, A.T.S. follow up).• Help facilitate safety-related programs and initiatives.• Observe and coach associates on safe work practices.• Assist the station with maintaining compliance through constant observation and support of safety. processes (T.D.R., regulated waste, vehicle/pedestrian interaction, contractors, emergency evacuations.• Use Gensuite, Excel, Outlook, Word, Powerpoint.

• To assure that the inventory coming into and leaving the warehouse is up to the highest standard, which includes reprinting shipping labels, repairing damaged packages, and fixing the technical issue within the network.• To monitor and conduct the operations of the associates and ensure that safety procedures are being implemented to maintain safety standards.• To monitor the delivery service providers for errors with the pick up of the routes and ensure efficient time management.• To write and file daily reports, summarizing the entire shift operations.• Work with a personal computer to gather data with multiple programs including Microsoft Excel, A.W.S.• Be able to perform any sortation task when needed.• Complete any tasks assigned by the Manager and Shift Assistant.

• Use Pallet Jack to transport pallets of packages.• Open gaylords and place packages on a conveyor belt in an accurate and quick manner.Induct packages with a scanner and place I.D. label.• Divert packages to specified locations on the conveyor belt.• Roll a portable conveyor belt in trucks and extract packages.• Operate a finger scanner with a mobile device to stow packages into bins.• Complete any tasks assigned by the Manager and Shift Assistant.

• Interact with guests for suggesting the right product.• Provide outstanding customer service to the guests.• Retrieve orders from the warehouse.• Take stock of alcohol inventory (liquor, beer, mixers) and form an organized list to place an order.• Visually inspect orders with warehouse personnel to maintain accuracy.• Check with bartenders in maintaining adequate amounts of supplies i.e. straws, stir, sticks, napkins, and matches.• Rotate perishable products in the bar and walk-in coolers. • Wash and stock bar glassware.• Cut, slice, peel, stock, and label fruit in storage containers.• Empty garbage, replace trash liners.• Check and replace bar kegs.• Sweep and mop floors.• Clean bottle spouts, drains, BERG guns, and soda guns.• Check the assigned area before, after, and during the shift to ensure proper setup and cleanliness are maintained.• Must regularly lift and move up to 10 pounds. Frequently lift and move up to 25 pounds. Occasionally lift and move up to 50 pounds.

• Bringing stacks of six chairs from the upper levels to the lower levels.• Placing chairs in numbered rows separating each row by one foot.• Bringing chairs out to storage and setting up the dance floor.• After the event. Stack chairs and bring them back up to the upper level.• Responsible for setting 655 seats for a variety of sets including musical and comedic.

• Operated the cash register.• Provided customer service to guest.• Restock products within aisles.• Used pallet jacks to transport products to different areas of the store.• Knowledge of forklift driving.• Wrapping pallets in plastics.• Collected shopping carts in parking lot.