National Managed Services Provider. We can supply hardware, software, hosting, onsite technicians and remote support nationwide.

▪ Participated in technical research and development to enable continuing innovation within the infrastructure. ▪ Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. ▪ Assisted project teams in the definition of needs, technical strategies, research, technical analysis and design; and the support of operations staff in executing, testing and rolling-out of solutions. ▪ Participated in the transition of projects from development to production by performing operational activities within the project life-cycle.▪ Responsible for the following systems: SharePoint, MicroStrategy, Edifices, Team Foundation Server, IIS, in addition to custom written solutions. ▪ Responsibilities on these systems include Systems Administrator engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

▪ Managed Services Provider Responsible for 3 of the Prestwood’s largest clients ▪ Design and implement complex technology systems to meet client’s needs▪ Manage vendor relationships to deliver cost effective technology solutions▪ IT infrastructure design, and implementation▪ Field technician in a fast paced brake/fix environment▪ Tear 2/3 help desk▪ Leverage new technologies to meet client’s needs

• MANAGED AND MONITOR ALL SERVER ROOM, AND INFRASTRUCTURE OPERATIONS• INSTALLED AND ADMINISTRATE VMWARE INFRASTRUCTURE• VIRTUALIZED 90% OF SERVER INFRASTRUCTURE• INSTALLED SOFTWARE AND HARDWARE TO MONITOR SERVER ROOM TEMPERATURE & POWER USAGE• INSTALLED SONICWALL FIREWALL. MONITOR AND MANAGE. LAN WAN AND WI-FI TRAFFIC• INSTALLED SOFTWARE TO MONITOR BANDWIDTH UTILIZATION• INSTALLED AND MONITORED VIDEO SURVEILLANCE SYSTEM• DEPLOYED GOOGLE APPS FOR CORPORATE WIDE EMAIL, CALENDARING, CONFERENCING, AND DOCUMENT COLLABORATION• MANAGED APPLE, ANDROID, AND WINDOWS BYOD INFRASTRUCTURE• MAINTAINED HIPPA STANDARDS FOR DATA SECURITY AND RETENTION• UPDATED AND IMPLEMENTED NEW BUSINESS CONTINUITY POLICIES AND PROCEDURES• MANAGED AND SUPPORTED ALL IT ASSETS • SOFTWARE LICENSING, TRACKING AND LICENSING COMPLIANCE• MAINTAINED NETWORK SECURITY POLICY, MANAGED AND SOLVED SERVER SECURITY ISSUES AND APPLIED APPROPRIATE SECURITY PATCHES AND UPGRADES• DEVELOPED AND MANAGED VPN BASED MOBILE/REMOTE COMPUTING SOLUTIONS • CREATED SYSTEM DOCUMENTATIONS, INVENTORY AND POLICIES• COORDINATED ALL ASPECTS OF RELOCATION OF OFFICE

• TIER 2 HELPDESK• PERFORM PHONE SYSTEM ADMINISTRATION• STAGE WORKSTATIONS FOR DEPLOYMENT• IT ASSET ORDERING, AND TRACKING• MANAGE AND SERVICE WAREHOUSE AND SHIPPING SYSTEMS

• DESIGNED, IMPLEMENTED AND SUPPORTED USING WINDOWS 2008 HYPER-V• MANAGED DAILY DATA BACK-UP STRATEGY WITH COMMVAULT• MEMBER OF TEAM RESPONSIBLE FOR MAINTAINING BUSINESS CONTINUITY, FREQUENTLY RUNNING DISASTER RECOVERY SIMULATIONS.

• SUPPORTED AND MANAGED CONNECTIVITY FROM 25 REMOTE CLINICS TO CORPORATE NETWORK FOR DATA ACCESS (STATE-WIDE TRAVEL FIELD TECHNICIAN) • MANAGED DISASTER RECOVERY SYSTEMS• DEPLOYED AND SUPPORTED ENTERPRISE WIRELESS MESSAGING SOLUTIONS FOR APPLE, ANDROID, AND WINDOWS SMARTPHONES FOR 60+ USERS. • MONITORED, LOGGED AND REPORTED ON SYSTEMS AND NETWORK INFRASTRUCTURE • APPLIED MONTHLY SERVER AND DESKTOP SECURITY PATCHES AND UPGRADES FOR 50+ SERVERS• CITRIX ADMINISTRATION• SUPPORTED MS VISTA/XP/2000 DESKTOP/WORKSTATION OPERATING SYSTEMS AND MS OFFICE 2003/XP/2000• PREPARED PCS AND LAPTOPS FOR DISTRIBUTION TO THE END-USERS• SERVED AS HELP DESK / END-USER LAN/HARDWARE/SOFTWARE SUPPORT• CREATED SYSTEM DOCUMENTATIONS, INVENTORY AND POLICIES• UTILIZED COMMUNICATION SKILLS TO TRANSLATE IT LANGUAGE INTO USER FRIENDLY TECHNICAL SUPPORT