Jesse Ramirez Email & Phone Number

Foster City, California, US

• Support Microsoft Teams and AV infrastructure for corporate events and live media, ensuring seamless operations and minimal downtime in a fast-paced environment
• Provide real-time technical support for live events, collaborating with cross-functional teams to troubleshoot and resolve AV and system issues promptly, enhancing user experience.
• Managed ServiceNow tickets with consistent follow-through, maintaining high standards for service response times and documentation to meet or exceed SLAs.

• Enhanced sales processes through automation and innovative tactics, resulting in an average annual increase of 18% in sales revenue year over year
• Established and nurtured strong client relationships to deliver exceptional service and uncover new sales opportunities
• Leveraged Jobber CRM software to target potential clients, schedule appointments, and manage the sales cycle to secure new business across all service categories

Seattle, WA, US

• Collaborate with team members to inspect and sort returned Amazon products, ensuring quality standards and accuracy before repackaging for resale
• Optimize productivity and achieve operational goals through effective teamwork
• Completed training in various support roles and acquired a forklift certification to meet diverse operational needs

Arlington, Virginia, US

• Awarded the position of military police officer after a total of 20 weeks of basic combat training and advanced individual training.
• Assisted, protected, and defended the state of California throughout multiple state emergencies while enlisted.
• Maintained skills and values such as leadership, attention to detail, communication, integrity, and team development throughout my enlistment.
• Gained proficiencies and experience in: traffic accident first-responder/investigations, police patrol, ticket/report writing, felony traffic stops, search and seizures, criminal investigations and suspect.

Bachelor Of Science, Information Technology

Data Analytics

Salesforce

High School Diploma

2X Salesforce Certified Professional, Salesforce Administrator

2X Salesforce Certified Professional