TIGERWORX offers the ability to effectively work without the distractions of a home office on a schedule that works for you. We have a network of qualified professionals and services to help you identify and implement business strategies by leveraging local academic talent on the Auburn University Campus.

Accountable for development, implementation and oversight of National Contact Center’s change management and governance process. Develop metrics and reporting to measure impacts driven from internal and external changes. Strategically align multiple business processes into one application to promote single source of truth for planning and analysis. Host weekly business management / change management governance meeting for large audience. Lead company wide, cross-functional continuous imporvement projects/programs. Assist in preparation and attend strategy discussions with leadership team for operating reviews. - Responsible for leading a continuous improvement effort to meet a $1.5MM budget task.- Accountable for designing process that monitors/reports impacts and benefits for multi-year $40MM transformation project.- Responsible for identifying and scoping changes and their potential impact to current and future business priorities. - Led team of 35 for highly complex and multi-phased institutional remediation. Responsible for strategic updates & reporting, full life cycle of 15 person ad-hoc vendor call center and timeliness/quality of multiple work-stream deliverables. Accountable for creation of custom reporting solutions, aligning process and solutions to strategic priorities and delivery of ad-hoc time sensitive requests. - Designed change management process and platform from the ground up that enables tracking of all business impacts and benefits; responsible for leading small team in the creation of a custom HTML/PHP application and accountable for the rollout/adoption to more than 20 users.

Responsible for developing and delivering solutions that support the execution of key Line of business initiatives. These solutions focused on driving improved business performance, shaping organizational design and culture, driving and supporting the execution and adoption of change, optimizing organizational and talent capabilities and enhancing leadership effectiveness. Role required well-developed quantitative skills, ability to effectively influence internal and external business partners with an unparalleled level of quality. - Support recurring processes and communications relating to business plans, resource planning, budget and scorecard KPIs. - Support key divisional, departmental and cross-functional CI efforts ensuring clear targets, goals and expectations are established, tracked and communicated. - Support reporting deliverables such as monthly and quarterly business reviews, operating committee's and governance processes; frequently conduct targeted, time sensitive research to provide executive level summaries.- Responsible for leading a wide variety of projects across the organization with responsibility and accountability for successful completion and measurement of results. - Build accountability systems with partners by using data to prioritize & decision appropriately. - Analyze large quantities of data and determine root cause(s) and collaborate with others to execute mitigating actions. - Assess existing processing policies and procedures, training programs and skill sets to identify improvements. - Analyze and report on the effectiveness of the new initiatives and communicate to internal business partners as well as leverage those results to make improvements - Develop implementation plans where people, process or technological gaps exist. - Collaborate with necessary stakeholders to effectively turn ad hoc processes into formal processes with strong accountability.

A competitive, customer-focused sales position that enabled me to become versed in financial products, services and offerings. I played an imperative role in helping customers achieve financial well-being through use of continuous improvement, regulatory knowledge and financial consultation.- Engaged clients in exploratory conversations to gain understanding of their financial goals and uncover additional opportunities; outscored 98% of peers and closed $6MM dollars with only 6 months of activity.- Built prototype payment distribution process from the ground up; designed innovative long term VBA solutions that simplified the process and enabled large scale multi-site training that saved departments multi-million dollar benefit.- Received organizational Excellence Award for providing service above and beyond my primary responsibilities.