Jesse Evans Email & Phone Number

San Francisco, Ca, Us

Oversee Help Center/Self-Service Support, Scaled Customer Education, Partner Enablement, Internal Product Enablement and Knowledge Management

Menlo Park, Ca, Us

◉ Lead a team of Customer Engagement and Education professionals covering business use cases for four products including 2D software, virtual reality software, and hardware products for B2B customers◉ Oversee an engagement team that runs multiple, highly successful multi-channel customer adoption campaigns aimed at improving feature and use case adoption for the global business customer base. Results have increased product lift between 14%-108%.◉ Oversee a Customer Education team that serves ~30k customers a year, has developed dozens of e-learning courses localized in 8 languages and has taught hundreds of live, virtual classes. Program touches over 75% of product ARR◉Strong collaboration with Product, Marketing, Customer Success, and Sales to build in-app product experiences, customer nurtures, and large scale adoption programs

Menlo Park, Ca, Us

◉ Led a team to run all customer education functions for the Workplace product◉ Oversaw the creation of over 200 videos and dozens of interactive e-learning classes localized in 4 languages◉ Trained over 2,000 customers per month and maintained a >90% rating from learners◉ Worked with cross-functional stakeholders to support go to market efforts for new feature and product releases◉ Collaborated with Product Teams to build in-product education for our users◉ Ran 3 customer adoption campaigns through a combination of in-app messaging, email campaigns and community outreach◉ Campaigns resulted in a 25% increase in Live video use, 100% increase in Knowledge Library use among targeted customers, and a 5-7% increase in monthly active users in targeted, unhealthy accounts

Menlo Park, Ca, Us

◉ Evaluated, implemented, and launched the Workplace Academy on Exceed LMS◉ Developed and taught (weekly) a series of live, virtual sessions with a 90% excellence rating◉ Oversaw the development of a dozen new self-paced courses focusing on Workplace and busines processSupported most new feature launches with XFN support

Menlo Park, Ca, Us

Hired to build the scaled education program for the CrowdTangle product. -Revamped tutorial video style and authored short tutorial videos-Took over webinar program management, doubling the number of attendees in 6 months-Manage both e-mail and in-app demand generation efforts for scaled education, including introduction of verticalized new user email series-Authored CrowdTangle's first SCORM-based course, translated into 14 languages-Revamped Resource Center article formats and currently revamping overall Resource Center experience-Authored 5 new live, virtual courses with >80% excellence rating by learners

Redwood City, Ca, Us

Accomplishments:● Project managed Redshift integration with our LMS to create a predictive and adaptive experience for learners based on account health metrics● Designed, implemented, and delivered the Box Certified Professionals program: Box’s first customer certification● Worked with Business Analytics to develop frameworks for determining training impact on key adoption and account health metrics● Regularly collaborated with marketing and demand gen teams to hold live virtual sessions with over 1,000 attendees, resulting in millions of dollars of generated pipeline ● Authored several product tutorial videos and self-paced courses for Admins and End Users

Redwood City, Ca, Us

As one of Box Education’s co-founders, I work with the VP of Professional Services to determine our short and long-term strategic priorities with an emphasis on large, cross-functional projects intended to expand the program. Our program currently serves approximately 70,000 admins, end users, and prospects a year and, on average, attending a single class results in a 25% long-term increase in end user adoption of Box. Accomplishments:● Served as Project Manager for the deployment of the new Box University- involving the selection and implementation of a new LMS platform- resulting in a 200% increase in course enrollments● Integrated SFDC with our LMS to create a predictive and adaptive experience for learners based on account health metrics● Co-designed a Box Labs program in collaboration with Product and Design teams to gather end user feedback on proposed UI changes and product features in a live, virtual environment

Redwood City, Ca, Us

● As the second full-time hire for Box Education program, helped drive growth from approximately 500 students/month to 3,000 students/month in less than one year while maintaining >99% training recommendation and overall student experience ratings● Introduced a more scalable and interactive training delivery style and highly interactive course design philosophy to new and existing trainers resulting in an overhaul of existing training resources ● Recruited, trained, and managed 38 chat moderators from the Customer Success department to scale the size of live classes and to drive internal training engagement● Developed eight new courses with both live and self-paced (e-Learning and course recording) versions of each resulting in a staff innovation award ● Spearheaded the selection of new tools, including live classroom platform● Improved analytics and accounting to more accurately track student count, the impact of training on product use, and student satisfaction ratings● Developed internal training program to both improve the presentation skills of Box Employees and to create a pipeline of quality internal volunteer trainers to staff live classes

New York, Ny, Us

● Twice nominated for National Teacher of the Year as well as California teacher of the year 2011 and online Teacher of the Year 2009● Responsible for training new instructors● Exceeded Company goals for Teacher Excellence as rated by students every single year (2008-2013)● Experienced at developing and promoting marketing events aimed at young professionals ● Organized, managed and presented at local and virtual marketing events ● Assisted in content development for national curriculum including textbooks and asynchronous videos● Co-authored two commercial LSAT textbooks● Co-developed a series of national veteran teacher development videos utilizing Adobe Connect● Member of national observation team to assess instructors by providing individualized feedback● Co-developed a National Teaching Re-certification Program based on coaching and multimedia training modules● Created a successful coaching program for new instructors that led to a 20% improvement in Teacher Excellence rating over national average