Jesse Evans Email and Phone Number
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Experience building adoption-focused software/product enablement programs:● Experience building and managing Customer Education & Customer Marketing teams● Deployed and Oversee the Workplace Academy with over 200 videos, live (virtual) classes, and self- paced e-learning courses● Deploy and Oversee multi-channel Customer/User Adoption Campaigns- improving feature adoption by between 25%-108%, increasing MAP by 5%● As one of Box Education’s co-founders, I helped grow enrollments by a factor of 20 in the space of 3 years while increasing learner long-term product adoption by an average of 25%.● Experience implementing key tools like an online classroom platform and an LMS● Built out Box’s first customer certification program● Experience working cross-functionally with marketing, sales, customer success, product, business analytics, partner enablement, and consulting.Content and Delivery:● Experience running large scale, multichannel customer adoption campaigns● Award-winning presenter with extensive, interactive virtual facilitation and course design experience focusing on product value proposition and user segmentation.● Experience authoring highly interactive, scalable self-paced online software training courses utilizing a range of formats from SCORM to short video assets.Cloud | Enterprise SaaS | Training | Customer Education | Customer Experience | Curriculum Design | Education Program Management | Learning Management Syste | Project Management | Instructor | Teaching | Learning | Technology | Adoption | Customer Success | Customer Education Leader | Customer Marketing | Adoption Campaigns | Leadership | Virtual Reality | MetaverseJesseLSAT@gmail.com
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Queen Of The Education Andals, First Of His NameHoneybook Jul 2023 - PresentSan Francisco, Ca, UsOversee Help Center/Self-Service Support, Scaled Customer Education, Partner Enablement, Internal Product Enablement and Knowledge Management
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Head Of Customer Marketing & Education, Reality Labs (Work)Meta Apr 2022 - Jun 2023Menlo Park, Ca, Us◉ Lead a team of Customer Engagement and Education professionals covering business use cases for four products including 2D software, virtual reality software, and hardware products for B2B customers◉ Oversee an engagement team that runs multiple, highly successful multi-channel customer adoption campaigns aimed at improving feature and use case adoption for the global business customer base. Results have increased product lift between 14%-108%.◉ Oversee a Customer Education team that serves ~30k customers a year, has developed dozens of e-learning courses localized in 8 languages and has taught hundreds of live, virtual classes. Program touches over 75% of product ARR◉Strong collaboration with Product, Marketing, Customer Success, and Sales to build in-app product experiences, customer nurtures, and large scale adoption programs -
Head Of Customer Education, Workplace By MetaMeta Jan 2021 - Apr 2022Menlo Park, Ca, Us◉ Led a team to run all customer education functions for the Workplace product◉ Oversaw the creation of over 200 videos and dozens of interactive e-learning classes localized in 4 languages◉ Trained over 2,000 customers per month and maintained a >90% rating from learners◉ Worked with cross-functional stakeholders to support go to market efforts for new feature and product releases◉ Collaborated with Product Teams to build in-product education for our users◉ Ran 3 customer adoption campaigns through a combination of in-app messaging, email campaigns and community outreach◉ Campaigns resulted in a 25% increase in Live video use, 100% increase in Knowledge Library use among targeted customers, and a 5-7% increase in monthly active users in targeted, unhealthy accounts
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Customer Education Manager, Workplace By FacebookMeta Dec 2018 - Dec 2020Menlo Park, Ca, Us◉ Evaluated, implemented, and launched the Workplace Academy on Exceed LMS◉ Developed and taught (weekly) a series of live, virtual sessions with a 90% excellence rating◉ Oversaw the development of a dozen new self-paced courses focusing on Workplace and busines processSupported most new feature launches with XFN support
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Strategic Partner Development- Crowdtangle, Media Partnerships (Scaled Education)Meta Nov 2017 - Nov 2018Menlo Park, Ca, UsHired to build the scaled education program for the CrowdTangle product. -Revamped tutorial video style and authored short tutorial videos-Took over webinar program management, doubling the number of attendees in 6 months-Manage both e-mail and in-app demand generation efforts for scaled education, including introduction of verticalized new user email series-Authored CrowdTangle's first SCORM-based course, translated into 14 languages-Revamped Resource Center article formats and currently revamping overall Resource Center experience-Authored 5 new live, virtual courses with >80% excellence rating by learners
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Senior Customer Education ManagerBox Apr 2017 - Oct 2017Redwood City, Ca, UsAccomplishments:● Project managed Redshift integration with our LMS to create a predictive and adaptive experience for learners based on account health metrics● Designed, implemented, and delivered the Box Certified Professionals program: Box’s first customer certification● Worked with Business Analytics to develop frameworks for determining training impact on key adoption and account health metrics● Regularly collaborated with marketing and demand gen teams to hold live virtual sessions with over 1,000 attendees, resulting in millions of dollars of generated pipeline ● Authored several product tutorial videos and self-paced courses for Admins and End Users -
Customer Education Project ManagerBox Apr 2015 - Mar 2017Redwood City, Ca, UsAs one of Box Education’s co-founders, I work with the VP of Professional Services to determine our short and long-term strategic priorities with an emphasis on large, cross-functional projects intended to expand the program. Our program currently serves approximately 70,000 admins, end users, and prospects a year and, on average, attending a single class results in a 25% long-term increase in end user adoption of Box. Accomplishments:● Served as Project Manager for the deployment of the new Box University- involving the selection and implementation of a new LMS platform- resulting in a 200% increase in course enrollments● Integrated SFDC with our LMS to create a predictive and adaptive experience for learners based on account health metrics● Co-designed a Box Labs program in collaboration with Product and Design teams to gather end user feedback on proposed UI changes and product features in a live, virtual environment
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Customer Education SpecialistBox Aug 2013 - Mar 2015Redwood City, Ca, Us● As the second full-time hire for Box Education program, helped drive growth from approximately 500 students/month to 3,000 students/month in less than one year while maintaining >99% training recommendation and overall student experience ratings● Introduced a more scalable and interactive training delivery style and highly interactive course design philosophy to new and existing trainers resulting in an overhaul of existing training resources ● Recruited, trained, and managed 38 chat moderators from the Customer Success department to scale the size of live classes and to drive internal training engagement● Developed eight new courses with both live and self-paced (e-Learning and course recording) versions of each resulting in a staff innovation award ● Spearheaded the selection of new tools, including live classroom platform● Improved analytics and accounting to more accurately track student count, the impact of training on product use, and student satisfaction ratings● Developed internal training program to both improve the presentation skills of Box Employees and to create a pipeline of quality internal volunteer trainers to staff live classes
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Full Time FacultyKaplan Test Prep And Admissions Apr 2008 - Aug 2013New York, Ny, Us● Twice nominated for National Teacher of the Year as well as California teacher of the year 2011 and online Teacher of the Year 2009● Responsible for training new instructors● Exceeded Company goals for Teacher Excellence as rated by students every single year (2008-2013)● Experienced at developing and promoting marketing events aimed at young professionals ● Organized, managed and presented at local and virtual marketing events ● Assisted in content development for national curriculum including textbooks and asynchronous videos● Co-authored two commercial LSAT textbooks● Co-developed a series of national veteran teacher development videos utilizing Adobe Connect● Member of national observation team to assess instructors by providing individualized feedback● Co-developed a National Teaching Re-certification Program based on coaching and multimedia training modules● Created a successful coaching program for new instructors that led to a 20% improvement in Teacher Excellence rating over national average
Jesse Evans Skills
Jesse Evans Education Details
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Stanford UniversityFeminist Studies
Frequently Asked Questions about Jesse Evans
What company does Jesse Evans work for?
Jesse Evans works for Honeybook
What is Jesse Evans's role at the current company?
Jesse Evans's current role is Customer Education & Marketing Leader | Meta | Box | HoneyBook.
What is Jesse Evans's email address?
Jesse Evans's email address is je****@****box.com
What is Jesse Evans's direct phone number?
Jesse Evans's direct phone number is (877) 729*****
What schools did Jesse Evans attend?
Jesse Evans attended Stanford University.
What skills is Jesse Evans known for?
Jesse Evans has skills like Leadership, Public Speaking, Adult Education, Curriculum Design, Teaching, Faculty Development, Higher Education, E Learning, Program Management, Marketing, Training, Editing.
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