Jesse Evans Email & Phone Number

San Francisco, CA, US

Oversee Help Center/Self-Service Support, Scaled Customer Education, Partner Enablement, Internal Product Enablement and Knowledge Management

Menlo Park, CA, US

◉ Lead a team of Customer Engagement and Education professionals covering business use cases for four products including 2D software, virtual reality software, and hardware products for B2B customers◉ Oversee an engagement team that runs multiple, highly successful multi-channel customer adoption campaigns aimed at improving feature and use case adoption.

Menlo Park, CA, US

◉ Led a team to run all customer education functions for the Workplace product◉ Oversaw the creation of over 200 videos and dozens of interactive e-learning classes localized in 4 languages◉ Trained over 2,000 customers per month and maintained a >90% rating from learners◉ Worked with cross-functional stakeholders to support go to market efforts for new.

Menlo Park, CA, US

◉ Evaluated, implemented, and launched the Workplace Academy on Exceed LMS◉ Developed and taught (weekly) a series of live, virtual sessions with a 90% excellence rating◉ Oversaw the development of a dozen new self-paced courses focusing on Workplace and busines processSupported most new feature launches with XFN support

Menlo Park, CA, US

Hired to build the scaled education program for the CrowdTangle product. -Revamped tutorial video style and authored short tutorial videos-Took over webinar program management, doubling the number of attendees in 6 months-Manage both e-mail and in-app demand generation efforts for scaled education, including introduction of verticalized new user email.

Redwood City, CA, US

• Accomplishments:
• Project managed Redshift integration with our LMS to create a predictive and adaptive experience for learners based on account health metrics
• Designed, implemented, and delivered the Box Certified Professionals program: Box’s first customer certification
• Worked with Business Analytics to develop frameworks for determining training impact on key adoption and account health metrics
• Regularly collaborated with marketing and demand gen teams to hold live virtual sessions with over 1,000 attendees, resulting in millions of dollars of generated pipeline
• Authored several product tutorial videos and self-paced courses for Admins and End Users

Redwood City, CA, US

• As one of Box Education’s co-founders, I work with the VP of Professional Services to determine our short and long-term strategic priorities with an emphasis on large, cross-functional projects intended to expand the.
• Served as Project Manager for the deployment of the new Box University- involving the selection and implementation of a new LMS platform- resulting in a 200% increase in course enrollments
• Integrated SFDC with our LMS to create a predictive and adaptive experience for learners based on account health metrics
• Co-designed a Box Labs program in collaboration with Product and Design teams to gather end user feedback on proposed UI changes and product features in a live, virtual environment

Redwood City, CA, US

• As the second full-time hire for Box Education program, helped drive growth from approximately 500 students/month to 3,000 students/month in less than one year while maintaining >99% training recommendation and overall.
• Introduced a more scalable and interactive training delivery style and highly interactive course design philosophy to new and existing trainers resulting in an overhaul of existing training resources
• Recruited, trained, and managed 38 chat moderators from the Customer Success department to scale the size of live classes and to drive internal training engagement
• Developed eight new courses with both live and self-paced (e-Learning and course recording) versions of each resulting in a staff innovation award
• Spearheaded the selection of new tools, including live classroom platform
• Improved analytics and accounting to more accurately track student count, the impact of training on product use, and student satisfaction ratings

New York, NY, US

• Twice nominated for National Teacher of the Year as well as California teacher of the year 2011 and online Teacher of the Year 2009
• Responsible for training new instructors
• Exceeded Company goals for Teacher Excellence as rated by students every single year (2008-2013)
• Experienced at developing and promoting marketing events aimed at young professionals
• Organized, managed and presented at local and virtual marketing events
• Assisted in content development for national curriculum including textbooks and asynchronous videos