Supported an expanding service team through actionable analytics and implementation of long-term strategies for global after-sales service, focusing on enhancing the guest experience and ensuring service excellence.

Led the After-Sales Operations team while partnering with cross-functional service delivery teams to enable the global Arc'teryx after-sales warranty service and repair network. My team maintained day-to-day support while building an operations strategy to maintain an exceptional customer experience amidst significant expansion and growth.Project and Delivery Highlights:o Worked with senior leadership to restructure the team while establishing sustainable talent pipelines, and providing coaching and development for 5-8 direct reports. Management and oversight for global network of repair centers, including five third-party vendors and one internal repair facility.o Managed and accurately forecasted $15 Million operations budget, primarily covering North America and European repair operations.o Partnered with cross-departmental team to roll-out custom global returns management platform using Salesforce Service cloud, leading the business team in charge of system requirements, testing and change management, followed by training and roll-out to global service teams.o Created and launched a scalable garment repair platform, shifting from reliance on highly-skilled existing vendors to an efficient program of clear guidance, SOP's and quality standards, enabling new vendor onboarding and upskilling while continually improving quality and efficiency of repairs.

SFU Venture Connection is a non-academic incubator program providing free services and support to entrepreneurs from any faculty across the University.

Ski Professional with level three certification from Canadian Ski Instructors Alliance. Multiple roles throughout the Whistler Blackcomb snow school including: Coach young high-performance athletes for the Whistler Freeride Club; Instruct and guide private lessons catering to individual client needs; Train instructors in Park and Freeride skiing focusing on individual skill and pedagogy; and Jump in the weekly “7-11 Fire and Ice Show”.

Lead the concept development of an Action Sport training facility for the Lower Mainland in order to respond to the growing demands of the sports. Working toward creating a strong, profitable start-up and a leader in the Canadian sporting market.

Product support and Brand representation for the South Island of New Zealand.• B2B Sales and retail brand support • Retail staff training (both in-house and on-site for vendors)• Advertising, logistics, and coordination of on-snow demo programs