As a dynamic and results-driven healthcare leader with over a decade of experience in optometry and healthcare management, I bring a unique combination of strategic vision, operational expertise, and a patient-centered mindset to every role I undertake. My career has been dedicated to improving patient experiences, driving team performance, and optimizing practice profitability while fostering a culture of excellence.Currently serving as a General Manager, I lead process improvement initiatives, manage human resources functions, and partner closely with providers to ensure seamless workflows and the highest standards of patient care. I thrive on motivating and developing teams to exceed performance goals and deliver exceptional patient experiences. With a deep understanding of the healthcare business, I focus on bridging operational efficiency with superior outcomes for patients and providers alike.Key strengths include:• Leadership & Team Development: Inspiring high-performing teams through coaching, mentorship, and strategic succession planning.• Operational Excellence: Driving efficiency through workforce management, process improvements, and technology adoption.• Business Acumen: Analyzing financial data, managing budgets, and negotiating vendor and payer contracts to enhance practice profitability.• Change Management: Leading the implementation of innovative technologies and processes to adapt to industry advancements.In addition to my professional achievements, I am passionate about creating environments where patients feel valued and cared for. I take pride in building relationships with staff, providers, and external partners to foster collaboration and deliver results.With a proven track record in healthcare operations, strategic leadership, and patient-focused care, I am eager to connect with professionals who share a commitment to innovation, growth, and exceptional service in healthcare. Let’s collaborate to make a meaningful impact!Feel free to reach out, I’m always open to networking and discussing opportunities to elevate patient care and practice management.
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Implementation ManagerArrellioCincinnati, Oh, Us
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General ManagerMadeira Optical Apr 2023 - PresentMadeira, Ohio, United States• Lead, manage, and inspire a high-performing team to deliver exceptional patient experiences and operational excellence.• Partner closely with managing and associate doctors to ensure seamless workflows and the highest standards of patient care.• Spearhead process improvement projects to meet and exceed performance goals, driving operational efficiency and practice profitability.• Oversee human resources functions, including recruiting, onboarding, training, and developing success-oriented talent while creating a robust talent pipeline for succession planning.• Serve as primary point of contact for external vendors, managing relationships and negotiating contracts, including lab and payer agreements.• Monitor practice operations, analyze financial data, and recommend strategies to optimize profitability through sales growth, expense control, and accurate medical/vision insurance claim processing.• Lead change management initiatives, fostering the adoption of new technologies, processes, and continuous improvement efforts.• Manage inventory accuracy through proper inventory control and supply ordering procedures.• Ensure optimal staffing levels by forecasting and budgeting guidelines and creating efficient scheduling plans.• Provide on-the-job training and support to team members, aligning with company policies and procedures to enhance skills and performance.• Possess a comprehensive understanding of the eyecare business, translating knowledge into superior patient experiences and strong business results.Key Achievements:• Successfully improved operational efficiency through process optimization and effective team leadership.• Negotiated favorable vendor and payer contracts, contributing to cost savings and improved profitability.• Led initiatives to implement new technologies, enhancing both patient care and practice performance. -
Senior Office ManagerEyecare Partners Apr 2021 - Apr 2023West Chester, Ohio, United States• Oversaw operations for multiple office locations, ensuring sales growth, profitability, and operational efficiency through effective execution of Total Patient Experience (TPE).• Directed all aspects of team leadership, including recruitment, training, performance evaluations, and coaching on KPI scorecard results.• Collaborated with doctors and office teams to foster strong relationships, drive productivity, and improve patient outcomes.• Exercised independent judgment to achieve revenue and EBITDA growth while managing budgets, cash handling, and compliance with corporate policies.• Led strategic initiatives in merchandising, inventory management, and scheduling to optimize office performance.• Ensured compliance with HIPAA, OSHA, and hazardous material handling policies while maintaining corporate facility standards.• Provided advanced coaching on optical equipment use, medical chart handling, insurance and billing, and customer care standards.• Delivered consistent communication to motivate teams and foster a supportive, patient-focused environment. -
Licensed Office ManagerEyecare Partners Mar 2019 - Apr 2023Cincinnati, Ohio• Directed daily office operations, including scheduling, weekly staff meetings, generating reports, inventory management, supply ordering, and employee training.• Led and coached staff to achieve success through focused support, performance evaluations, and tailored development plans.• Fostered effective communication with patients, doctors, team members, and corporate management, ensuring alignment with company goals.• Oversaw sales and profitability by implementing and managing the Total Patient Experience (TPE) program to enhance customer satisfaction and retention.• Built strong working relationships with doctors, serving as a liaison to ensure collaboration and alignment with office operations.• Conducted quarterly performance reviews and compensation evaluations to support team growth and maintain accountability.• Enforced compliance with corporate cash handling policies, safety rules, HIPAA & OSHA requirements, and hazardous material handling standards.• Maintained the facility to corporate standards, ensuring a safe and welcoming environment for patients and staff.Key Achievements:• Improved team performance and customer satisfaction through consistent implementation of TPE and staff training programs.• Maintained high compliance levels with regulatory requirements and corporate policies.• Strengthened relationships with doctors and corporate staff, contributing to a collaborative and efficient office environment.
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Assistant ManagerEssilorluxottica Oct 2017 - Mar 2019Monroe, Ohio• Acted as a business leader, driving sales growth and operational excellence by meeting and exceeding key performance indicators (KPIs), including Comp Sales, % Sales to Plan, Conversion, and Net Promoter Score.• Analyzed market trends and competition to diagnose business challenges and implement strategies to improve store performance and profitability.• Led and developed a high-performing team through training, mentorship, and constructive feedback, fostering a collaborative and growth-focused environment.• Partnered with the Store Manager to execute business plans, address opportunities for recovery, and ensure continuity across retail, lab, and doctor services.• Supported recruitment efforts by identifying and selecting top-tier talent while building a sustainable talent pipeline.• Delivered exceptional customer experiences by dispensing eyewear, performing digital measurements, and adjusting or repairing eyewear to meet quality standards.• Maintained adherence to store policies, optimized staffing levels, and ensured a safe and compliant work environment.Key Achievements:• Consistently exceeded sales goals, contributing to a significant increase in customer retention and satisfaction.• Successfully implemented process improvements to enhance operational efficiency and team productivity. -
Licensed Optician Sales SupervisorEssilorluxottica Aug 2015 - Mar 2019Cincinnati• Delivered exceptional customer service by assisting with eyewear selection, providing product recommendations, and addressing customer needs.• Acted as a responsible alternate store key holder, ensuring smooth daily operations and adherence to company policies.• Oversaw optical and lab processes, including custom fitting glasses, accurately placing prescriptions, and ensuring finished eyewear met optical standards.• Trained and supported associates to improve their knowledge, skills, and certifications related to lens technology, lab procedures, and store processes.• Proactively resolved customer concerns and implemented solutions to maintain high satisfaction levels.• Maintained a safe working environment by adhering to safety protocols and ensuring proper operation, cleaning, and maintenance of lab tools and systems.• Played a key role in driving team performance and ensuring the delivery of unsurpassed customer service throughout the store.Key Achievements:• Recognized for leadership in developing team knowledge and fostering a customer-first culture.• Consistently upheld optical standards to ensure high-quality products and customer satisfaction.
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Licensed Optician/ Optical Lab TechnicianEssilorluxottica Aug 2013 - Mar 2019Cincinnati
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Laboratory TechnicianQ Laboratories, Inc. Dec 2013 - Feb 2015Cincinnati, Ohio Area -
Biology Laboratory TechnicianCincinnati State Aug 2013 - Dec 2013Cincinnati, Ohio AreaSemester Co-op
Jesse Shepherd Education Details
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Healthcare Leadership
Frequently Asked Questions about Jesse Shepherd
What company does Jesse Shepherd work for?
Jesse Shepherd works for Arrellio
What is Jesse Shepherd's role at the current company?
Jesse Shepherd's current role is Implementation Manager.
What schools did Jesse Shepherd attend?
Jesse Shepherd attended University Of Cincinnati, University Of Cincinnati.
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Jesse Shepherd
Seattle, Wa3gmail.com, apple.com, apple.com1 (408) 6XXXXXXX
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3wharton.upenn.edu, cs.com, publicconsultinggroup.com2 +160146XXXXX
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