As the leader of my freelance design company, I specialize in UX/UI design,UX research, interior design, website design, and art direction. Passionate aboutcreating immersive experiences, I excel in translating user needs into visuallycaptivating designs across platforms. • In UX design and research, I craft compelling digital journeys by leveraging myunderstanding of user behaviors. • Drawing from my interior design background, I create harmonious spaces thatresonate with clients' visions.• Specializing in website design, I prioritize user-centric principles to deliverengaging online experiences. • As an art director, I guide teams to deliver impactful visual solutions. With a proven track record, I thrive in dynamic freelance environments, committedto bringing ideas to life with passion and precision.

Served as UX Design Lead for Synxis Voice Agent and its associated modules.Designed solutions for new and legacy systems to serve high-profile hospitality customers such as Wyndham and Louvre Hotel Groups.Partnered with product owners, developers, end users, UX teammates and researchers to create solutions that met user needs, solved business objectives and were technically feasible.Reviewed and implemented user interfaces to verify that production-ready code aligned visually and functionally with provided designs and interaction guidelines.Managed and prioritized UX-related items in the product backlog. Accomplished sprint objectives through comprehensive understanding of assigned goals and diligent collaboration with team members to successfully meet deliverables within designated timelines.Identified opportunities to improve the user experience and provided related solutions. Provided recurring status updates to customers and stakeholders regarding pending improvements to the product's design.

I am a part of a team of freelance UX designers that collaborate with companies to improve their user experience. We work with key stakeholders to understand their creative needs, create new digital experience through UX frameworks, and deliver products on time.

Collaborated with internal leadership, project architects, clients, and outside contractors on all phases of project development for a high end residential interior design firmDeveloped unique, customer- focused projects of varying sizes for new and established clients ranging from largescale luxury residences, multi-family complexes of townhomes, to small-scale remodelsExecuted construction documents, programming, and finish and furniture specifications after presenting market materials, concepts, and rendering to help secure the project businessDesigned projects for a portfolio of major residential builders – including LRO Residential and Hudson Construction GroupFacilitated the visioning session with client stakeholders and developed the concepts for client approval.Co-developed lighting and custom furniture pieces to fulfill the vision of our client partners.

User-Centered Design: Applied UX methodologies to create seamless and user-friendly interactions in the integration of COVID-friendly technology within a national mobile phone store, prioritizing the safety and comfort of customers.Research and Analysis: Conducted extensive user research to understand customer behavior, preferences, and concerns in the context retail environments during the COVID-19 pandemic. Analyzed data to identify pain points and opportunities for improvement in the customer experience.Prototyping and Iteration: Developed interactive prototypes and wireframes, incorporating feedback from stakeholders to refine the user interface and experience. Conducted usability testing to gather insights and iterated designs for optimal user engagement.Communication and Presentation: Effectively communicated design concepts, research findings, and project progress to both technical and non-technical stakeholders.Presented design solutions and recommendations to Spacee leadership team.

-Managed the customer experience and showroom aesthetics at the Dallas and Houston locations for the largest office furniture manufacturer in the world-Liaised with up to 20 A&D firms specializing in various sectors including corporate, healthcare, and education. Markets furniture, technology, and architectural applications based on prospective client needs and business issues-Planned and lead showroom tours-Partnered with dealers’ sales, internal sales and design teams to strengthen customer relationships and strategically win businessUsed Salesforce CRM to maintain leads, sales pipeline, and to collaborate with team members on project follow-upWas Responsible for the maintenance of the Houston and Dallas showrooms and facilities-Planned and facilitated quarterly Southern Business Group meetings for 20+ sales executives, and collaborates with VP to develop a comprehensive agendas, entertainment, venues, and lodging, these meetings are often held internationally-Assisted the South-Central Sales team in exceeding sales and new business development goals in FY19, and ongoing success with FY20-Created and lead training modules for internal and external sales representatives, dealers’ designers-Coordinated and hosted the Southern Business Group meetings, quarterly, domestic and international-Requested by the Global Experience Manager to participate in a national workshop to brainstorm ideas for streamlining showroom processes including installs and product launches-Supervised new product launches in showrooms, develop workshops to provide colleagues with competitive information and guides to selling new product, in two markets-Solicited frequently by management and peers to serve on special initiatives and to provide input on process improvements -Identified challenges then wrote and distributed user guides to assist with the use of the existing convoluted accounting system -Manages a staff of over ten people, to keep each facility running optimally

Merchandised showroom floor sets, using preowned and vintage furniture pulled from liquidation sales. Created new office settings, often specifying and ordering partner products, plus accessorizing those vignettes. Secured pieces for showroom by attending liquidation sales, and managed inventory and website. -Charged with managing a small staff of installers in order recreate showroom sets quickly, as inventory sold-Updated the space planning and construction documents for showroom as settings changed-Managed used furniture inventory on FSN website-Attended liquidations, with the goal of finding marketable product for the showroom

Collaborated with internal leadership, project managers, clients, and outside contractors on all phases of project development for a high end residential furniture manufacturer. Developed unique, customer- focused projects of varying sizes for new and established clients ranging from large scale mansions to small-scale specialty projects. Executed construction documents, programming, and finishes for unique custom furniture pieces. Created marketing materials for new concepts and rendering to help secure the project business. -Designed projects for a portfolio of key accounts that required quick turn-around on custom designs. -Facilitated the visioning session with client stakeholders and sales people and developed the concept each residence-Managed the administration process from order entry to delivery-Maintained a strict inspection protocol during construction, with workrooms in both Dallas, and Chicago-Supervised construction, personally inspecting each piece as it was crafted, and then hand-delivering it to end user, if client was local

Sold furniture and accessory solutions to both designer and residential end-users, for a national specialty retailer of manufactured furniture. Sales Consultant responsible for design projects, quotes, and successfully executing sales transactions. Demonstrated product and installation knowledge, defined specifications, and provided customer service. -Was frequently listed on the Top Ten sales board for the brand-Secured complete home projects by developing and maintaining strong relationships with local designers-Kept an active client book, contacting clients with ideas as new products arrived.-Set appointments with customers, at their homes, to help them plan their space

-Organized product library, kept catalogs, and collateral current and up-to-date-Discovered new A + D firms, making introductions, setting up meetings and exposing potential clients to new product lines-Updated Libraries of the firms we represented to ensure they had the most up-to-date information available

-Partnered with sales staff to determine client needs based on feedback to create concepts for potential projects. -Specified furniture systems options for various price points, and made 2D and 3D proposals for each typical variation. -Provide spaceplans to the client according to their programming requirements. -Collaborated with project designer and client to select fabrics and finishes for furniture for a cohesive design. -Prepared final finish presentation boards and proposal budget with sell and list pricing for the sales and client. -Ordered Teknion furniture systems and other manufacturer's ancillary furniture. -Worked with project manager to arrange installation through project drawings and site visits with the assigned project manager.

-Developed space and furniture plans for national home heal care offices and hospices. -specified Teknion furniture from a corporate standard implicated to every client branch. -Maintained, developed, and implemented changes to the standards program as introduced by the customer, which included updated electronic project files with pricing, product, and contractual changes. -Provided installation and furniture quotes to the client, which included full furniture specification in adherence to a customer specified format and pricing/charges dictated by client's national contract. -Ordered Teknion furniture, checked acknowledgements and visited local branches for punch list inspections.