Manage all IT Operations

DAILY OPERATIONS MANAGEMENT• Manage client service requests and system alerts to completion• Create and maintain documentation and equipment inventory• Design, Configure, and Maintain complex networks.• Installation and maintenance of modular server systems and components• Configuration and deployment of virtual systems • Daily monitoring and support of 150+ client serversMANAGE RELATIONSHIP WITH GOVERNMENT CONSULTANTS• Business development and product R&D for government markets

DEVELOPED STARTUP CONCEPT WITH FOUNDERS FOR A NEW ONLINE LAYAWAY PAYMENT BRAND.COORDINATED COST ANALYSIS AND CONSULTED SENIOR MANAGEMENT TEAM ON INITIAL TECHNOLOGY NECESSARY FOR DEVELOPING CONCEPT INTO REALITY.SUPPORTED SENIOR MANAGEMENT TEAM THROUGH FUNDRAISING PHASE INVOLVING: • Due diligence research • Contract analysis • Vendor/Partnership vetting • Cost projection and analysis • Staffing • Investor Relations SUPPORTED EXECUTIVE TEAM THROUGH REVERSE MERGER TO BECOME A PUBLICLY TRADED COMPANY. • Organizing extensive due diligence packages. • Providing audit support. • Documenting policy and procedure for compliance.MANAGED THE DEVELOPMENT OF PAYMENT SYSTEM FROM CONCEPT TO BETA WITH DEVELOPMENT PARTNERS • Designed and managed integration process into hundreds of merchant payment systems • Managed partnership integration projects COORDINATED FACILITY BUILD OUT OF CORPORATE HEADQUARTERS INCLUDING: • Coordinating with contractors, building management, and vendors• Managing network design working with data/voice service providers.BUILT CUSTOMER SERVICE DEPARTMENT, WHICH INCLUDED: • Design of support policy and procedure. • Planning and installation of all technology for 40 seat call center.DIRECTED ALL IT OPERATIONS • Managed two separate offices with 50+ users. • Leveraged cloud computing and open source technologies for many services to reduce operating costs.ORGANIZED MARKETING EFFORTS INCLUDING: • Campaign management and measurement. • Email marketing to 100K+ users. • Setup and integrated all social media outlets. • Trade show logistics and vendor management.

• Managed all technical operations ie. desktop support, email, phone system, and system backups.• Technical team lead / project manager between management and development vendor.• Manage web site content and graphic updates across five different brands.• Provided customer support for bookings and reservations.

• Utilized agile development technologies to automate workflow within DOT.• Supported user group of 50+, working help desk tickets and on call.• Managed inventory and deployment of all technical inventory