Regional IT Lead focused on optimizing SaaS Stack, New Hire Onboarding and Offboarding process, and Service Desk.

•Provided support for 250+ in-house and remote users across the US.•Mentored a team of help desk engineers.•Automated Equipment Onboarding process•Handled hardware equipment procurement.•Authored documentation of in-house processes and technical guides.•Handling integration and automation of systems example: Okta Workflows, APIs, Zapier, and Webhooks.•Managing projects

Managed company's IT support operations, including managing office IT and help desk needs.•Provided support for 400+ in-house and remote users across US and International offices.•Managed and mentored a team of help desk engineers.•Handled hardware equipment procurement and software renewal for all IT needs.•Served as lead engineer for Jamf PRO management, including managing automation processes, security policies, remote support, and hardware provisioning.•Authored documentation of in-house processes and technical guides.•Implemented IT network infrastructure, including installation and configuration of core network systems•Assisted in the coordination of technical aspects of two separate office relocations (WeWork & 1WTC), ensuring 100% system access and connectivity were ready by day 1 for both moves.•Successfully completed organization-wide deployment of identity platform (Okta) and security solution (Sophos).•Successfully streamlined the IT Helpdesk queue by implementing processes, which resulted in achieving and maintaining a 99% satisfaction rating with internal users for over 22 months in a row.

• Project Management.• Troubleshoot and repair hardware and software problems on Mac OSX platform.• Set up, troubleshoot, and diagnose printers.• Provide support for remote connectivity and network issues• Imaging computer configuration with integrated security policies (JAMF Casper) and roll out software and hardware to employees.• Administrating and providing business support through Google App Suite, Microsoft Office, and OS Ticket.• Knowledge in BetterCloud - WorkFlow.

Certified Mac Technician and Software Troubleshooting.• Maintaining composure and customer focus while troubleshooting and solving technical issue.• Strong people skills and a knack for problem-solving.• Provide one to one personal training for Apple customers facilitating apple operating system and applications.• Progressive improvement with meeting appointment objectives while adhering to Apple protocol and guidelines for IOS device repairs and device replacements.• Troubleshooting Mac computer units and repairing units to reunite the customer Mac computer in a timely manner.• Repairing IOS device such as Display, Battery, Speaker,Receiver, And further Troubleshooting IOS units.• Diagnose and repair IOS devices.• Completion of Sleep/Wake program and mobile certified.• Incorporate Apple’s Business philosophy in order to foster long-term customer loyalty.• Handle concierge duties prioritizing customer appointments and needs in a dynamic environment.

Provide one to one personal training for Apple customers facilitating apple operating systems and applications.• Progressive improvement with meeting appointment objectives while adhering to Apple protocol and guidelines for IOS device repairs and device replacements.• Troubleshooting Mac computer units and repairing units to reunite the customer Mac computer in a timely manner.• Repairing IOS devices such as Display, Battery, Speaker, Receiver, And further Troubleshooting IOS units.• Incorporate Apple’s Business philosophy in order to foster long-term customer loyalty.• Handle concierge duties prioritizing customer appointments and needs in a dynamic environment.

Collaborated with chefs and staff in order to provide an organized class settingOrganized and logged materials used for recreational and professional classesOrdered and replenished damaged or non-functioning equipment