Global cyber threat MSS services. SIEM event responder for an all-source analysis, digital forensics investigations and research, also performing adversary targeting to identify, monitor, assess, and counter threats posed by foreign or domestic cyber actors against clients around the globe.

On-call for, traveling to, removal of, and the transportation of recently deceased to local funeral homes or other service related destinations. Primarily as a (paid for) volunteer for community participation; allowing for primary 24/7 on-call technicians personal time off for uninterrupted personal recoup time.

Network and PC support for small to medium size businesses. Handled emergency network failures to basic application break / fix resolutions. Mobile onsite technician when required.

Widelity Specializes in providing top shelf service in these areas: Project & Program Management, Design & Engineering Services, Deployment & Integration Services, In-Building Wireless Services, Wireless Services, IT Consulting Services, Business Consulting Services, Finance Management, Business Development Services, and more.We strive to combine strategy, execution and an unyielding commitment to current and future success of our clients business needs. Conveyed with integrity and confidentiality, we structure responses that are optimized for your business solution needs and are delivered on time, on target, and on budget. Providing a higher level of service to our clients, and represent Widelity's characteristics and attributes that set us above the rest.

Supporting the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web.Working closely with Technical Support Management teams, and Engineering, Sales and Product Marketing teams to ensure that VMware is delivering overall superior service and support to all our customers.

Provides testing, quality assurance services, and test tools for imaging, facsimile, and telecommunications products

Tested the functionality and quality of corporate and entertainment websites, software applications, educational software, wireless network devices, and testing popular Disney MMO's. Working onsite at Hewlett Packard testing printer network management application - WebJet Admin.Constant utilization and configuration of over a hundreds of different HP printers & printing devices.Daily use of VMware, WebJet Admin 8.x / 10.x, Norton Ghost, Wireshark applications.Experience with and implementation of HP's Quality Center project manager.; Coordination Escalator, Data Migration Specialist Converted old inventory data to new tech inventory. Excel intensive.Escalation Coordinator - handling all inbound streams of tech support complaints to escalate and route to appropriate higher tier technicians based on specific product and type of support.

Assisted with the installation and de-installation of all IBM computer systems and all allocated printers for undisclosed IBM client enterprise network.PC uninstalls / installation, setup, & configuration of all applicable software and operating systems.Installed physical security devices for advanced security for large and small companies.Installed security cameras with DVR units, security card readers, authorization touch pads, data / telephone cables.Worked exclusively with LENEL and BOSCH security products.

Responsible for maintaining multiple local business local area network functionality. Performed weekly server maintenance both remotely and onsite.Installed IP security camera systems including DVR recording units.PC / Server builds or repairs onsite and in-home. Limited phone customer service tech support. Network monitoring and incident handling, full network auditing, and preventive maintenance applied.Creating new and updating old white-papers for proper operational and instructional procedures.

Wireless, VPN, Mainframe, Microsoft office, online portal, and other general applications used in the corporate environment. Security level's, user accounts, and password support.Daily operation with Windows 2000, Windows XP Pro, Windows NT, and Unix (Solaris/Mpras)Remote support including Remote Admin, Symantec PCAnywhere, and Remote Desktop Connection. Intense troubleshooting of switches and hubs, data drops, data runs, serial and Ethernet networking problems with battery backups for store servers.Cisco switches, mcbasic boxes, and patch panels. RF hubs, and Cisco based access points

Setup, distributed, and maintained local HR Block networks using Server 2003Accountable for upholding current updates for all tiers in client database software.Responsible for trusted and safe vehicle transportation of all HR Block servers between stores.

PC and peripherals onsite repair. Client database maintained via Citrix. Provided technical support for hardware, network problems, OS repair, and storage solutions.

Primary agent for on-call corporate IT systems support and internal network solutions.