With over 17 years of experience in the fintech industry, I lead the West Coast Regional team of Aladdin Client Services at BlackRock, the world's largest asset manager. Aladdin is a comprehensive operating system for investment managers that powers every aspect of the investment process and connects thousands of users across hundreds of clients. My team and I are customer obsessed and product focused, delivering data-driven solutions that meet the evolving needs of our clients and the market.I am passionate about developing people and building high-performing teams with a strong culture of excellence and collaboration. I coach and mentor junior talent, foster emotional intelligence, and balance operational and strategic delivery. I have a proven track record of delivering complex technology integration and business process improvement projects, working with cross-functional teams of engineers, developers, designers, and marketers. I have also created and delivered comprehensive training programs and curricula for BlackRock's proprietary CRM toolset. I am reliable, friendly, approachable, and confident, and I have the ability to "sell" new initiatives, projects, processes, and training programs to customers and stakeholders.