AeroLeads people directory · profile
Jesse Jackson Email & Phone Number
Director of Customer Service
at
Biote
1 work email found
@coach-net.com
3 phones found area 972
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Jesse Jackson? Overview
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Quick answer
Jesse Jackson is listed as Director of Customer Service at Biote, based in Lewisville, Texas, United States. AeroLeads shows a work email signal at coach-net.com, phone signal with area code 972, and a matched LinkedIn profile for Jesse Jackson.
Jesse Jackson previously worked as Customer Support Manager at Traxtion and Contact Center Director at Coach-Net. Jesse Jackson holds Liberal Arts Studies from Mcneese State University.
Company email context
Email format at Biote
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{first_initial}{last}@coach-net.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jesse Jackson. Compare company email patterns before reaching out.
Profile bio
About Jesse Jackson
VALUE PROPOSITION► I am highly effective in customer success operations, with experience delivering results providing support to customers, building relationships, and sustaining growth.► My goal is to join a world-class organization in a position leading Customer Service operations.SUMMARY► Engaging customer service leader possessing a winning blend of expertise in relationship management, resulting in increased client satisfaction.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with customer needs. LEADERSHIP HIGHLIGHTS★ With Coach-Net, managed as many as 100 contact center employees providing 24/7 support. Over three years, reduced the call abandonment rate from the high 30s to less than 10%.★ As Manager of Customer Support with TraXtion, directs a three-person team in the investigation and resolution of hardware and software issues reported by phone, chat, and email.★ Addressed a backlog of 164 open cases older than 14 days down to 27. Reduced the average response time from 57 seconds down to 12 seconds.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Customer Success, Voice of the Customer, Client Issue Resolution, Revenue Growth, Team Leadership, Call Center Operations, Data Analytics
Listed skills include Management, Salesforce.Com, Team Building, Leadership, and 45 others.
Current workplace
Jesse Jackson's current company
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11 roles
Jesse Jackson work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
Current★ Supervises three direct reports in the investigation and resolution of hardware and software issues reported by phone, chat, and email.★ Rebuilt the Customer Support team after the COVID pandemic, hiring two additional agents in the first 90 days. Established KPIs to track inbound calls, success rates, abandonment rates, and open tickets.★ Lowered an.
Dec 2023 - Present
Contact Center Director
★ Managed up to 100 contact center employees providing 24/7 support for inbound calls for roadside assistance. Transitioned to 100% remote work within 60 days of hire due to the COVID pandemic.★ Secured significant improvements in call abandonment rates, NPS, and efficiency. Improved inbound service levels by more than 20% and lowered the outbound queue.
Feb 2020 - Nov 2023
Product Support Manager
★ Supervised 15 direct reports responding to inbound chats and email requests from clients experiencing issues with the company’s software application.★ Optimized staffing levels to reduce the inbound support queue from more than 600 cases down to an average of 150. Successfully increased the availability of support by 10 hours each week with no additional.
Nov 2016 - Jan 2020
Director Of Customer Service
★ Established the Customer Support team and organization, directing a team a team engaged in inbound and outbound calls to recruit potential franchisees and solicit business for three divisions.★ Increased customer satisfaction and profit margin by offering customers a new tree at a substantial discount rather than repairing existing trees.★ Adopted.
Dec 2015 - Nov 2016
Director, Product Support | Call & Contact Center Management | Voice Of The Customer
★ Promoted from manager of the Technical Support team to Director of Product Support, overseeing 225 agents in contact centers across Manila, Canada, Vermont, and Texas with an $8M budget.★ Created onboarding processes for the team in Manila, the company’s first offshore solution.★ Developed welcome documentation that provided a link to customer portal.
Mar 2012 - Mar 2015
Senior Manager, Product Support | Call Center Management | Contact Center Operations
I was recruited into this position to focus efforts on analyzing multichannel contact-center performance data and trends to improve processes based on needs assessment, performance reviews, capacity planning, and cost/benefit analysis. My team was comprised of 26 high-performing inbound call-center associates providing fast, accurate practical solutions to.
May 2010 - Mar 2012
Product Support Manager | Call Center Leadership | Customer Service Management
I supervised a support team that provided technical support and resolved major customer service issues as a valuable sought after in-house resource. I also designed and integrated processes, tools, and measurement methodologies that effectively assessed the effectiveness of improvement initiatives.☑ Sustained a first call resolution rate of over 70% for a.
Nov 2005 - Dec 2010
Director, Call Center Operations | Contact Center Management | Performance Improvement
I enjoyed a progressive tenure with BancTec. I initially joined the company as a Customer Service Representative and maneuvered through increasingly challenging roles as a result of my talents in raising productivity, lowering costs, and engaging teams to optimize performance.I was ultimately designated for the Director of Outsourcing role in January, 2005.
Mar 2000 - Sep 2005
Call Center Manager | Operational Excellence | Employee Training & Development
In this role, I was able to stabilize call center performance following a rapid and successive turnover of 9 managers with a $5M budget.
Dec 1995 - Mar 2000
Customer Service Supervisor | Employee Training & Development | Continuous Improvement Culture
I had the honor of being named to the Chairman’s Club in recognition of outstanding performance and promoted to Call Center Manager.
Aug 1991 - Dec 1995
1 education record
Jesse Jackson education
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Mcneese State University
FAQ
Frequently asked questions about Jesse Jackson
Quick answers generated from the profile data available on this page.
What company does Jesse Jackson work for?
Jesse Jackson works for Biote.
What is Jesse Jackson's role at Biote?
Jesse Jackson is listed as Director of Customer Service at Biote.
What is Jesse Jackson's email address?
AeroLeads has found 1 work email signal at @coach-net.com for Jesse Jackson at Biote.
What is Jesse Jackson's phone number?
AeroLeads has found 3 phone signal(s) with area code 972 for Jesse Jackson at Biote.
Where is Jesse Jackson based?
Jesse Jackson is based in Lewisville, Texas, United States while working with Biote.
What companies has Jesse Jackson worked for?
Jesse Jackson has worked for Biote, Traxtion, Coach-Net, Resman Property Management Software, and The Decor Group.
How can I contact Jesse Jackson?
You can use AeroLeads to view verified contact signals for Jesse Jackson at Biote, including work email, phone, and LinkedIn data when available.
What schools did Jesse Jackson attend?
Jesse Jackson holds Liberal Arts Studies from Mcneese State University.
What skills is Jesse Jackson known for?
Jesse Jackson is listed with skills including Management, Salesforce.Com, Team Building, Leadership, Call Centers, Training, Outsourcing, and Customer Service.
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