• Leading two product teams dedicated to our CIAM (Customer Identity and Access Management) initiatives, overseeing both continuous enhancements to legacy services and the development of new capabilities to meet both customer and internal needs.• Leading the product strategy for implementing identity standards such as SAML, SCIM, OAuth and OIDC.• Developing and maintaining comprehensive product roadmaps in partnership with cross-functional teams, balancing technological excellence with customer needs.• Engaging with customers and stakeholders to gather requirements and feedback, ensuring solutions meet evolving market needs.• Driving product development through the entire lifecycle, from conception to launch, ensuring timely delivery of high-quality features.• Successfully developed and rolled out SCIM capability, a crucial industry standard to support our customers, ensuring seamless integration and streamlined identity management processes.• Continuously developing OAuth capabilities, enabling secure service-to-service authentication and authorization, thereby enhancing the overall security posture of the organization's systems and services.

• Owned GE’s MFA (Multi-Factor Authentication) product line under IAM space, a platform for enhanced security to access authentication for over 150K employees and contractors all around the world.• Successfully modernized GE MFA service and completed both application (around 250 applications from all GE businesses) and user (around 150K employees, contractors and customers) migrations, to increase GE’s security pasture as well as improve the end user experience by reducing login time.• Developed product strategy and built product roadmap, prioritized continuously in accordance with the understanding and validation of business partner’s and customer’s problems and needs.• Worked with cross-functional teams (sourcing, security, compliance, etc.) to deliver features and significant products.

• Owned and managed product backlog, continuously groomed stories to ensure 1-2 sprints of backlog were always ready for the team.• Engaged frequently with the engineering team to facilitate discussion, provided clarification, story acceptance and refinement, testing and validation, and contributed to design activities and decisions.• Built and implemented Product Engagement Process to help manage and track external product enhancement requests for the IAM product family.• Planned and facilitated Chinese New Year celebration event at GE ISTC.

• Owned Enterprise Customer Relationship services, which are key services within Enterprise Customer domain and heavily consumed across the company.• Led the team working as a key contributor to Capital One’s next generation of customer servicing solution, to bring approximately 45 million customers from legacy account driven to customer driven servicing experience.• Created product strategy and built product roadmap to meet the needs of new customer servicing solutions with supporting more than 20 internal teams.

• Worked with two engineering teams to develop and support services.• Led discussions with both internal and external teams in architecture and system design, prototyping, developing and testing of new or enhanced services.• Planned, promoted and facilitated the first Enterprise Customer Hackathon event.• Nominated for the Circle of Excellence, the most prestigious award at Capital One.

• Led discussions with customers to define product scopes and requirements.• Estimated project to identify resource needs and timeline.• Engaged with customers throughout the life-cycle of projects to manage expectations, resolve issues and update project status.• Created user manuals and developed training to customers’ end users.

• Formulated and defined system scope and objective, documented high level and detailed level systems requirements based on business needs.• Evaluated and analyzed given business problems, issues and crises to provide recommendations on how to address and resolve them.

• Owned the creation of test plans, test cases and performed systems and integration testing for the company's key claim system.• Awarded Infosys (China) Most Valuable Player.