Customer Success Manager - Benefits Administration
Current- Provide configuration services and support of Capital Rx’s Software as a Service (SaaS) customers for migration and ongoing use of JUDI.
- Provide customers with subject matter expertise in JUDI’s capabilities, ensuring successful migration to the adjudication platform, with parity of all plan benefit logic and initiatives.
- Accountable for accurate translation of requirements/setup of plan benefits from previous adjudication systems and configure to the customer’s intent.
- Build and maintain trusting relationships with customers through superior customer service, meeting or exceeded service level metrics.
- Lead communications throughout the implementation period by providing detailed and strategic guidance on plan benefit configuration, including intersection points with network, formulary, clinical and data exchanges.
- Proactively identify execution risks that would inhibit successful launch in JUDI or negatively impact member experience and propose mitigation strategies.
Jun 2024 - Present
