Jessica Featherstone Email & Phone Number

Thiensville, Wisconsin

Close to the Heart is a boutique in Thiensville, Wisconsin that focuses on Mothers. We help mothers find joy and beauty in motherhood everyday with unique products and classes.

Greater Milwaukee Area

Providing Postpartum Doula Services, Babywearing Private Consultations and Classes in the Milwaukee area. Training for birth workers, retail owners, continuing education for educators in the babywearing and related fields. Professional services include babywearing photography for manufacturers.

As Partnership Manager, I support the growth of Hike it Baby by securing financial sponsorships and partnerships that provide visibility. I work with our partners every day to ensure visibility with our community that helps build their brand and engages our community.

As Campaign Manager, I managed a team who oversees content creation for Hike it Baby as a national brand. • Connect with potential sponsors for promotion within the Hike it Baby community. • Ensure deadlines are met for sponsors and internal partners. • Oversee social media, blog, photography and newsletter content. • Assist in creating the content calendar for blog content. • Work with internal departments to ensure messaging is correct and brand voice is maintained.

Provide social media and website management for Von der Stadtrand German Shepherds. • Update the website in a timely manner for new litters, adult dogs, and older puppies for sale. • Add website to free listings on various search networks.• Manage updates to Facebook from a variety of sources (other owners emailing pictures and various owners who are editors on the page).• Create and manage content for Instagram.• Create and upload content for YouTube.

Cincinnati, Oh

• Manage the launch of new customer websites• Liason with internal and customer IT for new customer website integrations such as SAML, Active Directory, and HR feeds• Test new customer instances using rigorous standards• Improve current process of launching new business so streamlined and ensuring no activities are missed• Create and maintain social media content for Gensuite LLC (Facebook, Twitter, LinkedIn, YouTube)• Write scripts and shoot videos for YouTube• Write and send monthly email blast to current subscribers• Creation of monthly newsletter to current subscribers• Creation of quarterly business contact emails for current subscribers• Update of marketing website to be focused on non-subscriber contacts• Creation of program to maintain demonstration website for non-subscribers• Maintain Google Adwords campaign and focus on improvements through reporting and use of Google Analytics• Dean of Gensuite University, an internal training program focusing on on-boarding new employees and continuing education of staff• Work with CEO and Vice President for creation of new social media content• Conference marketing and ad campaigns• Create and monitor a unique in house built forum for all subscribing business user (from all companies) to collaborate and discuss innovation for Gensuite and EHS practices

• Provide on-going application support to multiple businesses as the day to day contact• Application Expert for multiple applications • Trained others to be the expert on multiple applications• Able to troubleshoot application questions for over 60 in-house created applications• Create application solutions to business problem/need specifications• Liaison with product development team for creation, testing, and implementation of new applications/features• Billing and budgeting for multiple business subscribers• Provide user training and creation of detailed application documentation• Management of short term and long term business projects• Creation of new workflows for web based applications based upon customer specifications• Work with IT department to create technical specs for new application development• Gap analysis as needed for web based applications• Assisted in user acceptance testing and documentation

• Receive and resolve user inquiries in a timely manner, typically three days or less• Provide users step-by-step solutions via email, phone, and web-based resource tracking tool• Manage and prioritize inquiries and escalate as appropriate to each inquiry• Additional customer support project/task assignments

• Day to Day contact for nine accounts totaling $7.5 million. Work with clients to make yellow page and internet purchasing decisions• Works in a fast paced environment where deadline schedules include publisher deadlines for directories and placing recommendations for directories into the client’s hands via BerryLink or mail• Member of the Aspiring Leaders program

Bachelor Of Science (B.S.), Management Information Systems

Management Information Systems

Associate Of Science, Physical Sciences

Bachelor of Science