Jessica Fernandez Email & Phone Number

I am a dedicated and detail-oriented professional with extensive experience in healthcare administration. Over the past decade, I’ve honed my skills in medical coding, claims processing, and insurance verification, consistently optimizing revenue and enhancing the efficiency of billing departments. Currently, as a Senior Customer Service Representative at UnitedHealth Group, I manage patient files, verify electronic medical records, and communicate effectively with clients to resolve issues.My journey in healthcare administration has also taken me through roles at RUSH Physical Therapy and Regional Water Co., where I performed billing activities, established patient intake processes, and guaranteed customer satisfaction. I am adept at working independently, training new staff, and ensuring compliance in all practices.I am currently working towards my Associate of Arts degree with a major in Finance from Harper College, maintaining a GPA of 4.0. My technical skills include proficiency in Microsoft Office, ICD-10 coding, EMR systems, and insurance verification. Additionally, being bilingual in Spanish and English allows me to serve a broader patient base with excellence.Driven by a commitment to accuracy, compliance, and continuous improvement, I am excited about exploring new opportunities where I can contribute to the success of a dynamic organization.

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  Harper College

  Finance, General