Jessfer Cua Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiativesProvide customer service to meet customer needsKeep work area clean and presentableProcess Grocery ordersPerform program execution and merchandising of productPerform retail floor maintenanceMaintain back shopReceive warehouse ordersIncrease store sales by actively promoting productsParticipate in the training of junior staffOrder and receive stock in accordance with company inventory control procedures as requiredProcess department shrinkMaintain a clean and safe working environment as per Company requirementsOther duties as required

Victoria, British Columbia, Canada

OperationsProactively engages customers with increased focus during peak traffic timesAssists FSM to ensure all product-related processes are implemented effectivelyCoaches and trains all new merchandising hires on Store StandardsAnswers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelinesParticipates in hiring/onboarding of new cashiers Supports in Identifying and training high potentials within the storeEnsures that backroom inventory management initiative (BIMI) is to standard at all timesGenerates daily low stock report and provides to merchandisers/section captainsMarketing and MerchandisingOversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email capturesAssists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiativesCreates and maintains proper displays to reflect seasonal and promotional programsHuman ResourcesEnsures staff is properly trained in all aspects of their role and provides on-going coaching and instructionsAssists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSMEnsures employees comply with all policies and procedures

Talamban Times Square, Talamban Cebu City, Philippines

• Manage and oversee all facets of the daily operations of the branch, ensuring compliance with the business operations standards and mall operations policies and regulations• Develop marketing strategies, formulate and amplify product assortment to maximize sales opportunity paralleled with creating and innovating business ideas to expand the enterprise• Set business goals and assign daily targets and ensure that productive results are delivered consistently• Generate, maintain, and reconcile sales reports; analyze and create action plans to further boost operation productivity• Observe and study the market behavior; do competitor check to replicate effective business tactics that are applicable to own business

Mandaue, Central Visayas, Philippines

• Improve processes, procedures, guidelines for optimizing productivity in the mall setting• Manage operational plans and functions and facilitate coordination and communication between support functions• Delegate tasks and accountabilities by establishing work schedules, staff supervision and training, monitor and evaluate performance• Ensure that the tenants, contractors, and suppliers are in compliance with the guidelines and standard operating procedures of the mall • Responsible for the day-to-day mall operation which includes tenants’ permit processing and approval of ingress/egress movements and daily pull-in/pull-out requests, report repair obligations to the building admin team, manage the overall cleanliness, safety and security of the entire mall premises

Citymall Consolación, Central Visayas, Philippines

• Manage the entire mall and the on-site staff to ensure daily plantilla is monitored and well-planned• Enforce house rules, policies and procedures and ensure penalties and charges are strictly imposed for non-compliance • Promptly acts on tenant complaints, issues and ensure that their concerns are addressed immediately• Ensure that financial monitoring on the mall funds is maintained and cost management on supplies purchases are within the permitted budget allocation; maintain records and submit accurate reports for future analysis and reference • Ensure a timely processing of utilities payment, quotations approval, consumables requests, building materials and equipments requisition, government permits and licenses, and staff daily time records for payroll processing• Conduct a regular inventory cycle to ensure that consumables are sufficient for the operation, fixed assets are tagged properly, and mall resources and equipments are complete, functioning and in good condition• Coordinate with the on-site Engineering Team on matters concerning the mall’s technical framework for property management, repair and maintenance

Singapore, Singapore

• Multitask to manage departmental assignments such as the food and the nonfood under the grocery section, appointed as Chief Cashier to lead the checkout tasked to handle the cashiering operation and the customer service counter in the branch• Oversee the supervision of personnel which includes work schedule planning and allocation, branch staff training and performance evaluation, delegation of tasks, employee conflicts, manage the integrated cycle of stocks procurement from the warehouse to the branch, to the consumers and their repurchase pattern• Process credit card and cash refund, void, product exchange, to reconcile sales against all mode of payments and to manage bank deposit activities accurately• Ensure action is taken to achieve store sales by participating in the development of operating goals and objectives of the store • Evaluate feedback and formulate resolution for customers complaint and fulfill requests according to what is agreed, ensure that factors supporting the service policy are followed religiously

Ayala Center Cebu, Philippines

• Responsible for managing and securing the store’s resources (personnel, inventory and equipment using established systems and procedures with the end goal of achieving sales targets and satisfying the customer while maintaining a profitable retail operation• Analyzing sales figures and forecasting future sales; interpreting trends to facilitate planning• Execution of visual presentation standards such as show window display, mannequin styling and merchandise color coordination display• Ensuring that delivery and transferring of goods are accounted for and recorded in the system for an accurate systematic inventory flow; overseeing pricing and stock control• Securing cash sales takings and settlement and process daily banking• Presentation of business statistics, analyzing profit and loss data and other operational issues during the district meeting

Banilad Town Centre, Banilad Cebu City, Philippines

• Supervise and coordinate activities of workers in the grocery department including delegation of tasks, schedules planning, execute planogram standards, taking charge of the weekly thematic promotional activity and daily stocks replenishment, ensure housekeeping is maintained, assist customers and resolve problems• Recommend order quantities and assortment of merchandise, supplies and equipment to the manager and the merchandising team, propose and submit stocks requisition if systems fail to auto-replenish• Monitor delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels• Conduct round-the-store inspection of merchandise to ensure it is correctly priced and displayed, ensure stocks level is up to the standard and well replenished to maximize productivity

Panagdait Cebu City, Philippines

• Answer incoming calls from the United States.• Management and resolve customer complaints.• Sell products and place customer orders in the computer system.• Provide product and service information to customers.• Process orders, forms, and application.• Route calls to appropriate resources.• Document all call information according to standard operating procedures.• Recognize, document, and alert the management team of trends in customer calls.• Follow up customer calls where necessary.• Upsell products and services.• Complete call logs and reports.

Ayala Center Cebu, Philippines

• Maintain store staff by recruiting, selecting, orienting, and training employees.• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Ensure availability of products and services by approving contracts; maintaining inventories.• Secure products and stocks by implementing security systems and measures.• Monitor inventory levels, prepares customer orders and resolves customer issues or complaints.• Cash handling and reports reconciliation.• Conduct regular meeting with the store staff on new processes and procedures.• Oversee safe food handling and ensure cooking procedures are followed all the time.

Ayala Center Cebu, Philippines

• Oversee the retail floor, train associates, schedule shifts, and promote the store's video products; develop and run promotional campaigns to boost store sales • Handle the daily financial accounting of the store including reports concerning work hours of employees, chart overall sales, and detail operational costs• Processing of business permit renewal and other necessary documents.• Ensure housekeeping and standard merchandising display are done accordingly.• Ensure an updated POSM’s are displayed visibly all the time• Monitor overdue video rentals are returned and collected• Inventory management and stocks procurement.

Gaisano Countrymall And Ayala Center Cebu

• To present menu, take order, suggest and recommend appropriately. • Familiarize with menu items, including daily specials and events to answer patrons' questions and special requests. • Work together with other Kitchen Crew in making appetizing dishes for patrons which includes measuring, peeling, chopping and blending meats, poultry, seafood, fruits, vegetables and other ingredients.• Oversee the size of portions, updates to menus and inventory of raw ingredients and supplies.• Process customers' transactions with cash, credit and debit cards, coupons and gift certificates and balances register at the end of the shift. • Set and later clears tables during and after a customer's meal. • Ensure that the kitchen has enough clean pots, pans, utensils and plates. • To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc. • Scrub floors, haul trash to the garbage cans and scour the kitchen and dining areas.

Ayala Center Cebu, Philippines

• Process video rental transactions such as (rental, returns, overdue charges)• Receive new release shipment from the head office, check versus the packing list• Ensure timely replenishment of stocks on the shelves• Ensure housekeeping and standard merchandise display are done accordingly at all times• Assist customers with their inquiries and ensure delivery of an excellent customer service