Jessica Rodriguez Email & Phone Number

Colleyville, Texas, United States

Euless

Demonstrate service excellence and the ability to work efficiently under pressure meeting all expectations in fast-paced environments

Dallas, Tx

- Worked closely with executive team, collaborating on business tracking and forecasting analysis - Oversaw customer billing and the company’s financial reconciliation using QuickBooks and Zoho Billing- Edited written content for company magazine, and composed original written content for newsletters, sales team and website; wrote, designed and developed operation manuals for future training programs

Provide executive support to team of Sales Consultants, Project Managers, Operations, Accounting, and President/CEO of demanding commercial moving and furniture installations company.- Perform a variety of customer relations functions, continuously update customer database in ACT! to accommodate expanding business, and collaborate with President/CEO on business development and marketing strategies.- Partnered with NEO Inc. to provide daily support for Verizon headquarters in Dallas/Fort Worth area and increased productivity and customer satisfaction rating from 67% to 100%.- Researched and implemented company-wide extensive health and life insurance benefits provided to employees, as well as current automotive, building, and workers compensation insurance required by the company to meet building management requirements.- Closely monitored Accounts Receivables and Payables to ensure company is maintaining a positive profit and loss balance.

Supplied office staff and customers with daily administrative functions, provided all paperwork for customer's files to sales and accounting teams, adapted seamlessly to increasing workload and responsibilities.- Provided constant support to customers, Sales Consultants, Project Managers, and Office Managers to ensure business maintained exceptional service.- Worked closely with Office Managers to edit and complete the company's manual (120+ pages) that included details and step-by-step instructions of daily tasks performed by each position available in the office.- Maintained daily and weekly follow up calls and emails to all customers.- Developed and maintained administrative functions and processes to improve efficiency and achieve company's goals.

Demonstrated quality leadership skills every day, processed daily deposits and various cash handling tasks, organized each shift ensuring each partner was well utilized and could continue to expand their knowledge of the company.- Provided and maintained daily incoming business in a fast-paced, outgoing work environment dedicated to consistently exceeding customer expectations.- Studied the "Coffee Masters" program to provide an exceptional service to all customers and partners who aimed to gain more knowledge of the many aspects of roasting, brewing and enjoying coffee.- As a Learning Coach, responsible for training all newly hired employees on policies and procedures to meet and preserve the company-wide standards.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Pursuing Business degree at TCC.

Hs, General