-Communicate improvement initiatives to internal and external stakeholders, track project progress, and conduct post-project analyses-Decreased payment turnaround time by 36.48% by optimizing database designs, automating user experiences, and creating processes geared toward issue prevention-Lead cost benefit analyses while assessing level of effort and potential risks prior to improvement project initiation

-Increased business efficiency by 38.81% by optimizing internal business processing procedures-Lead team of 12 core energy specialists to meet program KPIs, implement change management strategies, and meet contractual requirement implementation goals-Process invoices worth $3 million a week, ensuring all payments meet quality requirements-Improved first call resolution KPIs to meet 99.57% success rate by allocating staff efficiency to meet same-day processing

-Achieved a 144.83% productivity rate for a team of 14 agents with a focus on quality and call volume-Strengthened team relationships by implementing team building activities and department contests-Increased overall department quality standards through strategic planning

-Worked individually with each student during scheduled lessons, focusing on student-specific goals-Marketed instruction services on social media platforms and local resources to increase enrollment by 320%-Encouraged students to set and achieve personal goals for instrument mastery, either individually or in masterclasses of up to 20 people

-Planned large-scale events such as events, parties, and outdoor gatherings for up to 500 people-Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration, and day of event coordination-Collaborated with employees and volunteers to facilitate events according to identified plans