Jessica Hahn Email & Phone Number

Detroit, Michigan, United States

Detroit, Michigan, United States

- Responsible for the creation and implementation of rollout plans to support the features produced by software development teams- Coordinated with our training team members to ensure training materials are accurate and up-to-date- Designed and publish marketing materials to support feature related communication efforts- Facilitated clear, concise communication channels between technology and operational teams to ensure feature launch readiness- Developed research plans to help deepen our team's understanding of our core user groups as well as an understanding of feature adoption- Participated in Agile ceremonies- Always working to identify the areas where I can strengthen my understanding of internal processes, internal and competitive products as well as the strategic intent of our product plans- Exhibits a balance between autonomous and self-driven while recognizing the importance and strength of being a team player

Troy, Mi

- Fostered and maintained client relationships through regular communication, exceeding expectations to ensure satisfaction- Utilized a consultative approach, industry and marketing expertise, and product savviness to guide clients and develop effective communication strategies- Collaborated with Engineering Teams, learned about complex vehicle features and systems to develop dealer and customer educational content- Worked with client to define desired deliverables and direct the work of the in-house creative team- Created and managed content deliverables, i.e. articles on 80+ vehicle features- Served as consultant for many different areas within GM including Quality, Safety,Brand Marketing, OnStar, Global Connected Services and Product Training

Troy, Mi

- Managed the SUV and truck portfolio accounts for Buick and GMC- Fostered and maintained strong relationships with cross-functional product teams - Utilized a consultative approach, industry and marketing expertise, and productsavviness to guide clients during new product go-to-market strategy development- Served as project manager for new vehicle marketing initiatives; analyzed sales data,maintained timeline, developed strategic launch plans, tracked project progress- Collaborated with Marketing, Product and Engineering Teams during development oftraining content for all internal customer-facing teams including Advertising,Communications/PR, Dealer Training, Call Center and Social- Managed all product content deliverables, i.e. detailed product guides which served as foundational content for customer and dealer-facing communications

Troy, Mi

- Fostered and maintained client relationships through regular communication, exceeding expectations to ensure satisfaction- Managed an inventory of 20,000+ merchandise items and marketing materials- Coordinated event logistics for high-priority enthusiast events- Managed several unique projects that required out-of-the-box thinking andcreative solutions- Served as Program Manager for Chevrolet Enthusiast Connect, GM’s performance carenthusiast program

Detroit, Mi

Organized a free one-day workshop for women interested in programming. Coordination efforts included securing donations from local businesses, recruiting coaches and attendees, development of a social media and communication strategy, and organizing the vendors.

Troy, Mi

- Managed the GM Quality Tracking Study, processing new owner survey submissions and providing monthly insight summaries- Developed process efficiencies utilizing advanced Excel formulas, macros and SPSS syntax to save approximately 30 hours during every monthly data processing cycle

Facilitated activities for several brand events including the Detroit Free Press Marathon, Detroit Free Press Top Workplaces banquet and Scripps Regional Spelling Bee

Greater Detroit Area

Worked alongside the Marketing Team to plan and execute promotional events for M Life Rewards members.

Bachelors Of Science In Business Administration, Marketing/Advertising

Activities and Societies: American Marketing Association, WSU Club VolleyballVice President of Membership for the AMA WSU collegiate.

Associate Of Arts, Marketing