As Director of Coaching Services for Randstad RiseSmart, a multiple award-winning outplacement solutions organization expanding globally, I lead a growing team providing coaching services across industries, professional levels, and regions. At RiseSmart, we accelerate the job search process by leveraging state-of-the-art technology and personalized career support to empower transitioning professionals to land their jobs 60% faster than the general job-seeking population. Joining the company as a Transition Coach, I advanced to Manager of Transition Services before being promoted to Director. A “data geek” who is passionate about pursuing efficiency and top performance in service delivery, I drive initiatives across areas that include coaching services, coaching operations, product support, testing, product training, process improvements, hiring and onboarding, and professional training / development. I am known for supporting my teams and collaborators with an “open door” and “open mind” approach to resolving problems, welcoming the opportunity to brainstorm and share knowledge. RiseSmart Highlights:★ Serve as Transition Services Practice Leader and Subject Matter Expert (SME) for international partners rolling out RiseSmart. ★ Develop recruitment and onboarding processes for contractors to provide high-level client services; transitioned the process to support coaching services in Canada and India. ★ Managed RiseSmart’s first Mastermind program for transitioning executives that grew from 40 participants to hundreds.★ Presented the coaching team solution at global summits. Partner with global teams to share U.S. best practices.Skills: Transition & Career Coaching, Operations Management, Coaching Leadership, Coaching Operations, Outplacement Services, Job Search Consulting, Interview Preparation, Offer & Salary Negotiations, Personal Branding, Social Networking.